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Home > Careers at a Glance > Dialysis Healthcare Administrator (FA) > Blog — A Day in the Life of a Dialysis Healthcare Administrator (FA)
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Blog — A Day in the Life of a Dialysis Healthcare Administrator (FA) 

Do you wonder what it is like to be a new Clinic Manager at DaVita? Follow the blogs of two of our Clinic Managers as they write about their experience - both the triumphs and challenges -performing this role within the Village.

When I was at the job fair, I interviewed applicants using a basic template. I asked the same questions, over and over. On my drive home I was thinking about how I would have answered those same questions and when I got to the generic, “What are your strengths and weakness” question, it took me a minute to rehearse my official answer to that question and I want to share it with you because it’s really something real that maybe many of us face or rather should consider.

 

Think about that question for yourself. I mean, I’ve heard pretty much every answer that you could think of at interviews, some legit, some bogus. I also know the honest answers verses the Googled answers.

 

Here’s part of what I came up with:

 

I would consider one of my strengths to be good communication skills and I would say that one of my weakness, or “areas of improvement,” as I like to consider it, is weak communication skills. Let me try to rationalize to you why my strength is my weakness.

 

Here’s the thing. I am good at communication. I can listen and I can talk. I can organize my thoughts and put my thoughts into words. I am aware of my body language. I remain engaged. What I find myself having problems with is tailoring my communication to the person in which I’m talking to.  I’ve really been working hard on this lately. It goes hand in hand with managing my expectations because if I can’t clearly communicate EXACTLY what I want from a teammate, how do I expect them to understand what my expectation is?

 

The main thing that I’ve found to be helpful is really getting to know my team. I have to know how they learn best, how they listen, what they need from me and then after all that, through trial and error, I learn how to communicate with them. It’s an ongoing and ever changing effort. I’ve learned to read body language, distinguish moods and attitudes and try to develop the best approach for each individual teammate.

 

When I think about strengths and weakness, the major thing is to be honest to yourself. You can’t ever improve and grow professionally as a leader if you aren’t willing to take a good hard look in the mirror.

5/15/2012 10:26:00 AM
Heather
Heather
Clinic Manager (FA)
1 Year 4 Months
Virginia

I had the best day at work today.  Yeah, I know, it’s Sunday…… but, I volunteered to come in and help out.  (For the record, this is the first Sunday that I have ever worked, in two years)

 

Today I had the opportunity to hang out at a DaVita Job Fair in Virginia.  I was excited about the opportunity to meet potential applicants because I am so passionate about my work. I am passionate about being a nurse and even more so, a nurse and Facility Administrator with DaVita. I enjoy talking to people and was able to talk about how much I love my job with others on a journey to find the perfect workplace where they not only feel fulfilled but also are able to call work “home”.

 

I love to share the story of my professional journey and hear the story of other healthcare providers.   I’m so proud to be able to answer questions about the Village, and have become proficient in explaining why DaVita does not do a 401K match and get excited to share how profit sharing and Triple-Crown works.

 

I met and interviewed a bunch of people who were searching for exactly what I have- a special job.  Taking care of special people and having loads of fun doing it. There were 100+ people in attendance. I wish I had a job to give every single one of the people that I screened. They were all unique and all had different backgrounds and qualities that would complement the DaVita Mission and Values. We unfortunately won’t have a job for everyone but hopefully will be able to make some great new additions to the DaVita family.

 

I was excited to finally meet several “new” People Services Recruiters that I have worked with in the past and loved catching up with ones that are old friends.

 

Remember all those staffing issues that I’ve had in the past? I’ve spent lots of time on the phone and through email with these ladies and have gotten to be close with many of them, some of whom have talked to me on the verge of tears, which doesn’t really ever happen, so, we are pretty close!  It was great to see fellow FA’s in the Division who also came out to help give tours and interview applicants. We all pitched in and the job fair turned out to be a huge success.

5/6/2012 5:06:00 PM
Heather
Heather
Clinic Manager (FA)
1 Year 4 Months
Virginia

For some reason I always have HVAC issues every year. It usually starts about this time when the weather changes. Yesterday morning when I came in it was muggy in the center, we quickly called our repair man because after this many times, we’ve learned to identify the problem early, as in, before we all start sweating. The repair man got here quickly and found a 4-5 inch block of ice around our AC unit.

I seriously thought about taking my laptop in to the AC unit room to sit alongside the block of ice to keep cool….. Instead, I promptly met with the patients and team to make them aware of the situation and sent someone to the grocery store to pick up some complimentary popsicles.  Who doesn’t like a Popsicle on a hot day?!

 

I’ve found that when things go wrong, like this, if you keep everyone informed then it makes the situation a little easier for all of us to bear. I’ve very thankful for the professional relationship that we have formed with our repair company; they are always here when we need them!

 

This morning the technician returned, we had to wait for the ice to melt for him to assess the issue……. I’m hoping that soon we will be back up and running. Luckily, it isn’t too hot outside today.

4/25/2012 11:26:00 AM
Heather
Heather
Clinic Manager (FA)
1 Year 4 Months
Virginia

It’s that time again, time to narrow down our goals and focus on meeting them.

Triple Crown is a form of profit sharing. There are three different ways to earn money with Triple Crown; a bonus if you will. There are Village, Victory, and Value awards.

 

Village = We all earn a share of DaVita’s profits if we have been employed for 12 months previous to the payout. Happens once a year.

 

Victory= Each team sets goals and reaches them. Happens Quarterly.

 

Value= Individual teammates add a special sense of value to our team and contribute above and beyond our basic responsibilities.  Happens Quarterly.

 

Right now I’m focused on The Victory Award. Sometimes the Village Leadership tells you what your goal will be for example, my centers CVC rate is high right now so they have given me that goal. In addition to the CVC / Impact Goal, I have chosen Adequacy.

There’s a little bit of strategy involved with this decision of choosing to add an additional goal, I didn’t have to do that. See, I want my team to work hard for their reward but I want to set reasonable goals that are within reach so that they get the sense of meeting goals and the reward associated with it. If I always set lofty goals, then they will never be rewarded for their hard work. Productivity/ SWC was another option. I really wanted to pick that as a goal because I do need improvement in that area however, I think that there’s a little bit of risk involved with the CVC goal so if we don’t hit that, at least we will Adequacy.  It’s a trade off. Once I get back into range with the CVCs, then I’ll look at the Productivity.

 

Everyone always works really hard on the goals because it’s the right thing to do but, we all also love getting that little bit of extra cash to invest into savings or splurge on a shopping trip or spend on bills that may be behind. I always like to hear the stories about how this bonus cash really helps out teammates. Always makes me smile!

4/16/2012 10:07:00 AM
Heather
Heather
Clinic Manager (FA)
1 Year 4 Months
Virginia

Congratulations to our Medical Director, Dr Mackow. He earned the honor of being named one of the Washingtonian’s  TOP DOCs in the specialist of Nephrology in the National Capital area.  The Washingtonian Magazine sends random questionnaires to area physicians and asks them where they would take their own family member to receive care, which doctor would they choose if insurance plans didn’t dictate the choice.

 

It’s basically a local peer review and quite the professional accomplishment to be chosen. We, as a team, are honored to work with one of the areas TOP DOCS. Our patients are pleased to be cared for by a doctor with such high recognition.  Matter of fact, it was a patient who told me about the publication!

 

Top Doc

 

We celebrated by making this poster for our lobby and served cookies. For two days we were on a mission to have patients sign congratulations cards and were excited to present them to him on Monday morning.

 

It’s awesome when a team includes the physicians and patients in celebrations. Certainty a moral booster, for everyone!

4/3/2012 9:58:00 AM
Heather
Heather
Clinic Manager (FA)
1 Year 4 Months
Virginia
Registered Nurse
US Army Veteran
Mom of Three
Motorcyle Enthusiast
Master's In Health Services Administration
Family of Dialysis Professionals