April 30, 2014 | A Day in the Life of a Dialysis Healthcare Administrator
It’s never easy to issue a corrective action to a teammate. As much as they may have “earned” that corrective action, it is never my favorite conversation of the day when you have to sit down and talk through what is NOT going well with their performance. I had to have a conversation like this with one of my teammates last week. It was hard to do, but something that needed to happen. This teammate had not been performing in a way that really allowed the rest of the team to be able to do their own jobs to their fullest potential because they had to spend a lot of time picking up this teammate’s slack. Though I always have a mild to moderate sense of dread going in to the corrective action conversation, I always feel like such a weight is lifted off of everyone (myself, the team, the clinic) afterwards. Though it’s never fun to sit down and tell someone what hasn’t been working out and why, I always know that it is in the best interest of everyone to do so. I always bring myself back to, “if this were my mother/father/sister/husband sitting in that chair and this person was taking care of him/her, would I be okay with it?” When the answer is “no,” that’s when I know that the conversation needs to take place.
The conversation I had the other day, was a tough one. It was not the most well-received conversation I’ve had in my life, but the outcome was that our team is now much stronger. I realize how much lighter I feel walking in to the clinic knowing that I no longer have to worry about whether things are going to be okay that day. And I know my team feels this, as well. One of the most oft-quoted “DaVita-isms” that you can find posted somewhere in most DaVita building is “begin with the end in mind.” Though it is sometimes hard to remember what the “end” you are working towards when you have a crying, angry, or defensive teammate sitting in front of you, the favor you are doing to yourself, your team, and your patients is well worth any temporary discomfort that may come from holding someone accountable.