GENERAL PURPOSE OF THE JOB<?xml:namespace prefix = "o" />
This role is responsible for Program Management supporting the IT organization’s process improvement and strategic change initiatives. They will work with cross-functional IT teams to design, develop, and integrate IT processes and procedures utilizing best practices and industry standard frameworks (e.g., ITIL, COBIT, PMBOK, CMMI). Also acting as a change agent to implement and manage best practices across the IT organization.
SUPERVISORY RESPONSIBILITIES: Position has full supervisory responsibility for recruitment, hiring, retention, performance development, performance management, salary adjustments, and termination of direct reports.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Provides insight and advice on emerging process and control frameworks. Ensures seamless execution of all process improvement and change management related activities across the IT organization by applying process improvement, change management methodologies, communication planning, organizational readiness assessment and stakeholder analyses.
· Leads the design of the IT organization’s overall process structure, including creating a process hierarchy that streamlines IT processes and eliminates redundancy.
· Provides coaching and guidance to the IT leadership and management team on their roles in each process improvement and change initiative.
MINIMUM QUALIFICATIONS <?xml:namespace prefix = "o" />
ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION
· Strong analytical skills with the ability to seek out underlying assumptions through probing, questioning, and listening
o Demonstrated professionalism and courtesy in responding to phone calls and emails
· Demonstrated commitment to customer service; proactively communicate and respond promptly to teammate and stakeholder needs
· Demonstrated ability to work in a team, facilitate effective team interactions, and to foster a positive work environment; willingness to assist teammates in order to achieve departmental goals
· Demonstrated strengths in organizational, attention-to-detail, reasoning, critical thinking, and problem-solving skills
· Demonstrated ability to manage multiple projects, meet deadlines, and adjust priorities appropriately in an evolving work environment with shifting time frames; self-starter with high degree of initiative, urgency, and follow through
· Ability to lead, motivate, and direct a workgroup
Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position.
Vision adequate to perform essential duties and responsibilities of position.
Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities:
Ability to lift minimum of 5 pounds to a maximum of 20 pounds unassisted; able to perform repetitive standing, sitting, stooping, walking, stretching, reaching, lifting, and use full range of body motions.
Level III - Moderate noise (examples: business office with computers and printers, light traffic)No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.
The Information Technology Department designs, develops and maintains software programs required to keep DaVita on the leading edge of medical technology. DaVita's Information Technology Department has both clinic facing and non-clinic facing subgroups that provide our clinician teammates the tools to provide quality patient care. DaVita IT utilizes designers, developers, system architects, project managers, application architects, nurses, trainers and many more professionals to incorporate the technology needs of our clinicians, business and physician customers.
DaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.