DaVita Careers

Supervisor Revenue Cycle - Aquisition Integration Team

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Position Description

GENERAL PURPOSE OF THE JOB:<?xml:namespace prefix = "o" />

If you have a passion for team work, creative leadership, and driving results in a fast-paced dynamic organization, we are looking for you!

This supervisory role oversees a team of six dedicated specialists that are responsible for integrating new DaVita centers into the revenue cycle with efficiency and care.  In this role you will collaborate with various areas of the organization from Collections to Finance to Compliance.  You will be responsible for elevating team performance and collaborating with fellow leaders on the vision of the larger team. 

Day to day tasks include establishing and managing team metrics, ensuring department goals are achieved, and most importantly, that DaVita’s core values are exemplified. 

Eye for detail, passion for personal growth and high accountability are musts.

 

This position supervises the Revenue Operations Reporting team and provides work direction. Position supervises department workflow, and provides guidance with the integration of new facilities.

 

 

 

SUPERVISORY RESPONSIBILITIES: Yes

Position has supervisory responsibility for recruitment, hiring, retention, performance development, performance management, salary adjustments, and termination of direct reports in collaboration with department manager.

 

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

Leadership

      Maintain and improve bi-coastal department cohesiveness

      Establish, communicate, and ensure departmental goals and objectives are achieved

      Assist manager with writing teammate annual performance reviews; establish individual teammate short- and long-term goals

Quality Assurance

      Maintain and improve Data Integrity standards through proactive Quality Assurance monitoring

      Provide teammate guidance and training as applicable to ensure QA standards are met

Operations

      Manage daily production workflow for efficiency and effectiveness

      Monitor team productivity and progress of specific area job functions, reallocating workload as necessary, and evaluating trends

      Track and ensure timeliness of reports and distribution

      Provide timely communication to teammates and Village Partners if data warehouse or other related system issues may cause delays with reporting in order to provide the highest level of customer service

      Respond to and assist other Revenue Operations teammates with questions and opportunities relating to data analysis as needed

      Provide direction to teammates as needed to ensure Service Level Agreement standards are met

      Resolve concerns, roadblocks or other opportunities related to department effectiveness

      Actively solicit feedback from team and management to improve reporting process

Teammate Management

      Provide leadership to direct reports

o    Help direct reports overcome any organizational obstacles encountered

o    Know, understand, implement, follow, and communicate to teammates DaVita

employment policies and procedures, awards, and other opportunities within

company and foster a positive work environment

o    Facilitate teammate development (PDRs, coaching, mentoring, DaVita training, outside training); collaborate with direct reports to create professional development goals

o    Proactively facilitate conflict resolution as needed

      Manage all teammate employment activity such as hiring, promoting, job performance,

evaluatBEions, and disciplinary actions with appropriate approvals as required

      Plan, organize and supervise teammates to ensure high quality teammate customer service

o    Provide work direction for department teammates

o    Determine staffing plans that promote the most effective use of all teammates;

ensure coverage during teammate absences

      Maintain teammate records to include written performance evaluation of all staff; records to be kept in compliance with DaVita policy and any applicable laws

o    Ensure accurate, timely processing of ePCNs

o    Evaluate, record and process teammate reviews and compensation according to

company policy and in timely manner

o    Review and approve time cards of teammates as required for payroll

      Understand basic wage and hour laws, federal, state and local laws and regulations,

Medicare, and legislation affecting employment

      Develop and conduct educational programs to keep teammates up-to-date on DaVita policies, new laws and regulations impacting work, and other information necessary to provide knowledgeable, accurate work output

      Maintain and communicate facility emergency management programs and ability to act swiftly, confidently in an emergency

      Maintain familiarity with and communicate to teammates DaVita programs impacting teammates (including but not limited to: Triple Crown, RN Scholarship, RN New Grad,

We Are Here, Tuition Reimbursement, Foundations, etc.)

      Other duties as assigned

o    Know, understand and follow the DaVita teammate guidelines, safety and security policies and procedures, and Workers Compensation reporting

o    Participate in committees and leadership meetings to represent the department team

      Travel up to 30%


 
Here is what you can expect when you join our Village: 
  • A "community first, company second" culture based on Core Values that really matter.
  • Clinical outcomes consistently ranked above the national average.
  • Award-winning education and training across multiple career paths to help you reach your potential.
  • Performance-based rewards based on stellar individual and team contributions.
  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.    

Qualifications

MINIMUM QUALIFICATIONS:<?xml:namespace prefix = "o" />

(Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required):

      High school diploma or equivalent required

      Two to four years’ revenue cycle experience in healthcare reimbursement required

      Minimum of two years’ supervisory experience required

      Medicare reimbursement experience preferred

      Advanced computer skills and proficiency in MS Word, Excel, Access, PowerPoint required; intermediate skills and proficiency in Outlook required

      Bachelor's degree in related field preferred

      Minimum of three (3) years’ experience building queries using SQL/ANSI in Access preferred

      Experience with full-cycle project management preferred; information technology project management experience preferred

      Experience with the Medicare and Medicaid change of ownership process is a plus

 

ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION:

      Commitment to DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in every day performance and interactions

      Proven leadership skills and the ability to collaborate across functions and with all levels of the organization

o    Ability to lead by example with positive, compassionate and professional behaviors

      Demonstrated ability to meet goals individually and in a team environment

      Demonstrated aptitude for effective delegation and coordination

      Strong understanding of business process with the ability to translate business requirements into technical requirements and deliver requested output timely and accurately

      Strong analytical skills with the ability to seek out underlying assumptions through probing, questioning, and listening

      Demonstrated ability to present and document work according to standards required

      Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization with audiences of varying degrees of familiarity with technical material

      Highly organized and deadline oriented with demonstrated attention to detail

      Demonstrated commitment to customer service; proactively communicate and respond promptly to needs, questions, project updates

      Demonstrated ability to work effectively at both detail and big-picture levels and to drive projects forward

      Ability to think tactically with superior organizational skills

      Demonstrated ability to create, refine and manage new business processes

      Demonstrated ability to manage multiple projects, deadlines and multiple priorities in a fast-paced, ever changing and evolving work environment with shifting time frames


       Able to work autonomously with minimal supervision and within a team and to foster a positive work environment

 

      Supervisory experience demonstrating willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate performance and skills to foster a positive work environment required

o    Demonstrated ability to lead and motivate teammates with confidence in work processes and goals

o    Demonstrated ability to manage conflict resolution and to resolve teammate interpersonal situations effectively

o    Maintain open and clear communication with teammates

      Develop, maintain, and foster positive relations, cooperation, communication and

collaboration between DaVita facilities, Information Technology department, peers and other Central Billing Office units

      Ability to maximize resources to accomplish key metrics

      Demonstrated strengths in interpersonal skills; able to work well with all levels of management and teammates

 

 

 

LANGUAGE SKILLS:

Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position.

 

 

 

VISION REQUIREMENTS:

Vision adequate to perform essential duties and responsibilities of position.

 

 

 

PHYSICAL DEMANDS:

Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities:

      Ability to lift minimum of 2 pounds to a maximum of 15 pounds unassisted; able to sit for extended periods of time with some standing, stooping, walking, stretching, reaching; moderate range of body motions.

      Ability to hear and interact by phone clearly and effectively.

      Ability to use computer and all peripherals for extended periods of time.

 

 

 

WORK ENVIRONMENT:

Level III - Moderate noise (examples: business office with computers and printers, light traffic)

No required tasks involve greater exposure to blood, body fluids or tissues than would be

encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions. Normal hazards associated with occasional business travel.

 
 
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
 
Why wait? Explore a career with DaVita today.
 
Go to http://careers.davita.com to learn more or apply. 
  
To learn more about our Village and the world of dialysis, click here.

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DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. 

 

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

Position Summary

  • Job Title: Supervisor Revenue Cycle - Aquisition Integration Team
  • Job Function: Other - Corporate Office
  • Location: Malvern, Pennsylvania