This position provides education to patients on health insurance options, helping patients make more informed coverage decisions. In addition, this position provides real-time patient decision reporting to their operational partners.
Essential Duties and Responsibilities:
Ensures patients are fully educated on all insurance options available to them
Proactively builds relationships with patients by acting as a liaison between patient, facility teammates, billing office and payers to resolve patient insurance issues and/or concerns
Identifies, resolves or escalates issues as appropriate for prompt and effective resolution
Partners with Social Workers to maintain awareness of patient insurance and satisfaction concerns
Reviews patient lists with Facility Administrators and Social Workers to identify potential patient insurance issues
Builds relationships with clinical and regional resources to emphasize and integrate Insurance Management priorities
Educates DaVita teammates and patients on internal and external programs which address patient billing and health insurance matters
Assists in the completion of insurance applications, grant programs, financial programs and payment arrangements
Addresses patient satisfaction concerns by escalating to our operational partners
Provides monthly reporting and analysis on key metrics related to patient growth and retention to senior leadership
Assumes other duties and responsibilities as assigned
Travel Required: up to 95% within assigned area
Minimum of two (2) years’ experience working with Medicare and Medicaid insurance as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) required
Current driver’s license in state of residence and insurable driving record required
Minimum of two (2) years’ experience in a healthcare organization working with clinical staff and patients preferred
Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required
DaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.