Reporting to the GVP, Commercial Operations (VillageHealth), the position will oversee VillageHealth’s three disease management call centers that support approximately 15k patients with kidney disease and employ approximately 125 nurses, xx non-clinicians. VillageHealth provides critical support to patients helping them prepare for and thrive during dialysis, and plays a critical role in enabling DaVita to take on full clinical and financial risk for kidney patients. <?xml:namespace prefix = "o" />
The three call centers are located in Malvern, PA, Nashville, TN and Centennial, CO in vibrant DaVita workplaces and we are looking for deep expertise in running health-related call centers, with a broad range of capabilities, including operational oversight, outcomes reporting and career path development. In addition to successfully managing the three call centers as the business continues to grows, this leader will be expected to help conceptualize, develop and deliver new technology to support patients (e.g., telemedicine) in a variety of settings. The position will lead commercial operations growth strategy, maintain payor relationships, and increase functional capabilities to support changing business needs. This leader should be dynamic and comfortable with developing new technology, operating in a clinical environment and driving change management.
Manages call centers, achieving key clinical and operational outcomes
Develop & deploy new technology to reach patients in clinics and remotely
Serve as a key member of VillageHealth Operations leadership team
Acts as a thought leader on operations and technology
Contributes to and leads other strategic initiatives as needed
Demonstrated expertise in healthcare, especially the payor or provider space
Strong overall athlete ability to have impact across a range of functions and disciplines
Minimum education and experience requirements:<?xml:namespace prefix = "o" />
8-10 years of related experience required. Bachelor’s degree required, MBA preferred
Robust call center experience
Demonstrated ability to recognize, prioritize, and evaluate market trends and specific growth opportunities
Keen understanding and passion for healthcare
Deals with confidential information and/or issues using discretion and judgment.
Travel required: Up to 25%
DaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.