DaVita Careers

Vice President, Contact Center Operations

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Position Description

Reporting to the GVP, Commercial Operations (VillageHealth), the position will oversee VillageHealth’s three disease management call centers that support approximately 15k patients with kidney disease and employ approximately 125 nurses, xx non-clinicians.  VillageHealth provides critical support to patients helping them prepare for and thrive during dialysis, and plays a critical role in enabling DaVita to take on full clinical and financial risk for kidney patients. <?xml:namespace prefix = "o" />


The three call centers are located in Malvern, PA, Nashville, TN and Centennial, CO in vibrant DaVita workplaces and we are looking for deep expertise in running health-related call centers, with a broad range of capabilities, including operational oversight, outcomes reporting and career path development. In addition to successfully managing the three call centers as the business continues to grows, this leader will be expected to help conceptualize, develop and deliver new technology to support patients (e.g., telemedicine) in a variety of settings.  The position will lead commercial operations growth strategy, maintain payor relationships, and increase functional capabilities to support changing business needs.  This leader should be dynamic and comfortable with developing new technology, operating in a clinical environment and driving change management.



Manages call centers, achieving key clinical and operational outcomes

Develop & deploy new technology to reach patients in clinics and remotely

Serve as a key member of VillageHealth Operations leadership team

Acts as a thought leader on operations and technology

Contributes to and leads other strategic initiatives as needed

Demonstrated expertise in healthcare, especially the payor or provider space

Strong overall athlete ability to have impact across a range of functions and disciplines

Here is what you can expect when you join our Village: 
  • A "community first, company second" culture based on Core Values that really matter.
  • Clinical outcomes consistently ranked above the national average.
  • Award-winning education and training across multiple career paths to help you reach your potential.
  • Performance-based rewards based on stellar individual and team contributions.
  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.    


Minimum education and experience requirements:<?xml:namespace prefix = "o" />

8-10 years of related experience required.  Bachelor’s degree required, MBA preferred

Robust call center experience

Demonstrated ability to recognize, prioritize, and evaluate market trends and specific growth opportunities

Keen understanding and passion for healthcare

Deals with confidential information and/or issues using discretion and judgment.

Travel required: Up to 25%

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply. 
To learn more about our Village and the world of dialysis, click here.

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DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. 


We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

Position Summary

  • Job Title: Vice President, Contact Center Operations
  • Job Function: Other - Corporate Office
  • Location: Malvern, Pennsylvania