DaVita Careers

Team Lead - Revenue Operations RX

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Position Description

This position provides day-to-day leadership, workflow distribution, reporting, subject matter expertise, and day-to-day work support to the Cash Posting Team to ensure accurate manual posting of cash receipts, electronic updating of 835 remittance files, and the timely production of monthly billing statements.  



The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

• Coordinate daily work of team and participate as necessary to ensure work is completed accurately and compliantly within established timelines

o Assist teammates with issues on daily tasks and production

• Participate on team for the development and implementation of process, system, and workflow changes

o Partner with IT to create tickets and to identify and test solutions

o Respond to pharmacy management and/or teammates’ questions on process and technical improvements for cash posting and related problem resolution

• Perform periodic quality review of teammate work including but not limited to accuracy of posting, cover sheets, updating and review of cash posting spreadsheet, tracking and processing of 835 files  

o Resolve bank reconciliation issues

• Train, motivate, coach, and develop teammates  

o Identify issues and opportunities for overall team training; facilitate process changes

o Collaborate with supervisor as requested on hiring decisions, teammate retention, professional development and training opportunities; provide performance feedback as requested

• Other duties and responsibilities as assigned including but not limited to:  

o Work overtime with little or no notice as needed

o Attend team meetings, phone conferences, and training as needed

o Know, understand, and follow teammate guidelines, employment policies, and department or company procedures

• Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position



• Commitment to DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions

• Analytical thinker with ability to perform root cause analysis,

• Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively

o Demonstrated ability to work well with cross-functional groups

o Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels across the company

o Approachable and open

• Demonstrated time management skills and ability to work independently, handle multiple priorities concurrently with shifting time frames, and meet deadlines; self-starter with high degree of initiative, urgency, and follow through

• Highly organized and deadline oriented with demonstrated attention to detail

• Demonstrated willingness, desire, and ability to develop teammate performance

o Demonstrated ability to motivate a team with confidence in work processes and goals

o Demonstrated ability to work in a team, facilitate effective team interactions, and to foster a positive work environment; willingness to assist teammates in order to achieve departmental goals

• Strong customer service skills and commitment to service excellence-proactively communicate and respond promptly to teammate needs





Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required


• High school diploma or equivalent required

• Bachelor’s degree in Business, Accounting, or related field strongly preferred

• Minimum of two (2) years’ prior experience in healthcare or insurance performing billing, collections, and/or cash posting job functions required

• Intermediate computer skills and proficiency in Microsoft Office applications (including Word and Outlook), with advanced proficiency in Excel required

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply. 
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DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. 


We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

Position Summary

  • Job Title: Team Lead - Revenue Operations RX
  • Job Function: Other - Corporate Office
  • Location: Coppell, Texas