DaVita Careers

Manager, Patient Accounts (ROPS)

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Position Description

• Manages the billing and collection functions of accounts receivable
• Maintains a current and thorough understanding of dialysis reimbursement and industry norms; monitor payment trends, escalating issues, concerns and changes in payor behavior as appropriate
• Maintains current knowledge of payor-related contracts, including state and federal mandates/guidelines applicable to the assigned responsibilities of the team
• Ensures that accounts receivable accurately reflects what is collectible and teammates are performing adjustments in an accurate and timely manner with the appropriate approvals
• Reduces rework and minimize bad debt by ensuring each touch on unpaid claims, denials and other payor related correspondence is meaningful, timely and accurate
• Reviews daily, weekly and monthly key metrics to identify trends or areas of focus; performs root cause analysis and report any variances and trends to Director as needed
• Collaborates closely with internal ROPS and external support teams as needed to ensure trends and resolutions are addressed at a company level not just a team level
• Ensures the accurate and timely completion of all close related activities to ensure timely submission of primary, secondary and tertiary insurance claims
• Ensures the team follows documented Policies and Procedures, including Sarbanes and Oxley narratives and perform all control activities
• Makes recommendations on changes to existing tools, policies and procedures
• Coordinates responsibilities related to change in ownership centers, newly-acquired centers and DeNovos as they relate to billing needs responsibilities
• Partners with People Services and other leaders to recruit teammates with the appropriate behavioral competencies to be a successful teammate
• Manages teammate retention by providing ongoing training, development, coaching and performance management; to ensure teammates meet or exceed expectations of their position.
• Ensures new teammates receive appropriate training to effectively understand their responsibilities, other revenue departments, computer systems, and company policies, procedures and Compliance standards
• Ensures teammates have the appropriate tools, supplies, job aides, system access, etc. in order to be effective in individual roles
• Provides consistent, visible and timely communication to team on matters including but not limited to: team goals and objectives, progress toward those goals, information that will keep teammates well informed on issues and activities that impact their ability to carry out their job
• Partners with Superviosrs to determine staffing needs and promote the most effective use of resources
• Writes and conducts Performance Development Reviews (PDRs) as required
• Evaluates, records and processes teammate changes (including time cards and teammate compensation) according to company policy
• Addresses teammate relations issues in a timely manner and escalate to Director and People Services Manager as appropriate
• Develops, documents and implements action plans, as appropriate, to address deficiencies identified while reviewing teammates’ work product
• Partners with the Supervisors on department related activities
• Works collectively with the Supervisors on individual development through coaching, mentoring and career conversations in preparation of the next level
• Knows, understands and follows the DaVita teammate guidelines, as well as local safety and security policies and procedures
• Understands basic wage and hour laws, federal state and local laws and regulations
• Builds relationships with ROPS leaders as well as support teams to foster a successful work environment
• Fosters strong working relationships between team, assigned centers and across neighborhoods, encouraging communication and collaboration for the overall benefit of our patients
• Maintains confidentiality of all patient, teammate and company information in accordance with HIPAA regulations and DaVita policies
• Attends and contribute meaningful content to meetings
• Develops and deliver effective presentations as needed
• Performs duties of Director as requested
• Manages and meets departmental budget
• Other duties as assigned
• Some light travel required
Here is what you can expect when you join our Village: 
  • A "community first, company second" culture based on Core Values that really matter.
  • Clinical outcomes consistently ranked above the national average.
  • Award-winning education and training across multiple career paths to help you reach your potential.
  • Performance-based rewards based on stellar individual and team contributions.
  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.    


• Bachelor’s degree preferred
• Three to five years’ experience in healthcare reimbursement and revenue cycle management preferred
• Minimum of two years’ related supervisory experience required
• Intermediate proficiency in MS Excel, Word and PowerPoint
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply. 
To learn more about our Village and the world of dialysis, click here.

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DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. 


We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

Position Summary

  • Job Title: Manager, Patient Accounts (ROPS)
  • Job Function: Other - Corporate Office
  • Location: Malvern, Pennsylvania