DaVita Careers

Bilingual (Spanish/English) Pharmacy Tech II - Med Protect

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Position Description

About DaVita Rx
Created in 2005, DaVita Rx set out to improve the lives of patients with a chronic disease. Today, DaVita Rx is the largest renal pharmacy in the U.S. serving more than 40,000 patients. We are a "community first, company second," with a team of extraordinarily committed, talented, and entrepreneurial teammates who care about our patients, our colleagues, and our community. DaVita Rx is a unique entrepreneurial opportunity inside of DaVita (DVA), a Fortune 500 company that is leading the way for innovative care models in the healthcare community.
No Brag, Just Fact!
DaVita Rx is preparing to triple in size and looking for talented, entrepreneurial individuals with a passion for redefining health care
We improve the lives of patients through clinical outcomes that eclipse the national average
Our innovative and collaborative culture encourages teammates to do what they love and to take ownership of the team's success
The Opportunity:
The Med Protect team at DaVita Rx reviews patients’ profiles to identify high risk medications that could potentially lead to negative health outcomes, then notifies patients’ prescribers regarding these medications in order to provide safer, more effective therapies. Med Protect pharmacy technicians are primarily responsible for contacting patients, physicians, and dialysis facilities regarding pharmacist medication interventions.
Accountabilities and Deliverables:
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.
  • Respond quickly and efficiently to requests/issues
  • Initiate outbound calls to patients to obtain information on certain prescriptions and/or prescribers
  • Initiate outbound calls/faxes to physicians’ offices and dialysis facilities regarding pharmacist interventions on patients’ medications
  • Receive inbound calls from patients, physicians’ offices, and dialysis facilities regarding previous Med Protect contacts
  • Document all contacts appropriately and work with the Med Protect pharmacist to ensure success of interventions
  • Serve as a liaison between Med Protect and other departments in DaVita Rx as needed
  • Attend team meetings and trainings as needed
  • Know, understand, and follow teammate guidelines, employment policies, and department/company procedures
  • Consistent, regular, punctual attendance as scheduled is an essential part of this position
Here is what you can expect when you join our Village as a Certified Pharmacy Technician:
  • A community first, company second culture based on Core Values that really matter.
  • Clinical outcomes consistently ranked above the national average.
  • Award-winning education and training across multiple career paths to help you reach your potential.
  • Performance-based rewards based on stellar individual and team contributions.
  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.    


  • Requirements for Education and Experience:
    • Certified Pharmacy Technician required
    • Good standing with the Texas State Board of Pharmacy
    • Ability to work overtime as necessary required
    • Bilingual preferred (English and Spanish)
    • High school diploma or equivalent required
    • Knowledge of common contact center procedures and support workflow
    • Experience in healthcare or pharmacy industry preferred
    • Intermediate to advance computer skills and proficiency in MS Office and Outlook
    • Knowledge and experience  working in RX Connect
    Essential behaviors, skills, and attitudes required for success in this position:
    • Commitment to DaVita's core values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Providers) in everyday performance and interactions
    • Strong written, verbal, and interpersonal communication skills, with ability to listen attentively and communicate information clearly and effectively with team members
    • Exceptional organization and analytical skills
    • Ability to estimate and meet realistic timelines, perform under pressure, and react to changing priorities
    • Ability to build relationships and work collaboratively in a fast-paced environment
    • Ability to problem solve and identify creative solutions to trends and provide process improvements for the betterment of the team
    • Demonstrated skill in understanding business objectives and client expectations
    • Ability to prioritize and manage multiple projects at the same time
    • Demonstrated ability to manage time and work both independently and as part of a team
To lean more about DaVita Rx, including a video, please click here
Our Values
Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in every day performance and interactions.
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply. 
To learn more about our Village and the world of dialysis, click here.

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DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. 

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

Position Summary

  • Job Title: Bilingual (Spanish/English) Pharmacy Tech II - Med Protect
  • Job Function: Pharmacy
  • Location: Coppell, Texas