We are looking for a sales-minded, patient-centric Enrollment Specialist to join our call center team in Centennial, CO.
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Through a provided lead list, the Enrollment Specialist makes outbound calls to individuals (patients and non-patients) with the goal of enrolling them in a health and wellness program. Success in this role involves rapidly building rapport with the call recipient, tailoring the value proposition to their individual needs, overcoming objections, and getting them started in the program.
You have the potential to make a tremendous positive impact on individuals' lives. Call recipients are typically very sick or unaware of the severity of their health condition, requiring the Engagement Specialist to be empathetic, tenacious, creative, and self-motivated.
You will be cross-trained to support other patient engagement operations in the call center as needed. You will join a team that is professional, collaborative, supportive, results-driven, and which celebrates success. Training and on-going coaching are provided to the Enrollment Specialist to help improve their skills and performance. Opportunities exist to grow in this role and with the company.
Essential Duties and Responsibilities
All About VillageHealth.
VillageHealth is a Strategic Business Initiative of DaVita and is comprised of a dedicated team of specially trained nurses and professionals providing integrated care management to patients with kidney disease throughout the US. We provide services to help improve the lives of our patients by working with them to prevent complications, reduce the number of avoidable hospitalizations and improve overall health.
Let's face it…the world of healthcare is dynamic and moves at the speed of light. Unlike many healthcare companies in the market today, we acknowledge that our teammates are our most important asset and we want to help them to feel fulfilled in their careers.
When you join the DaVita Village, you're joining a winning team. Through our commitment to training, growth and quality we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.
DaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.