DaVita Careers

Regional Operations Manager

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Position Description

GENERAL PURPOSE OF THE JOB This position leads and manages the VillageHealth Disease Management Program in a designated market or geographical region including financial management, risk management, quality initiatives, outcomes, and performance measurements. This position provides leadership and direction to ensure safe, efficient, therapeutic, and ethical patient care, teammate efficiency and productivity, and positive teammate relations.
ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

  • Manage and oversee Disease Management program in designated market or geography
  • Ensure compliance to all applicable regulations and DaVita policies o Monitor risk management and quality assurance compliance
  • Achieve financial and quality goals for membership enrollment in VillageHealth programs
  • Measure patient care outcomes in the program Build effective relationships with internal and external clients
  • Coordinate activities with DaVita VillageHealth management team, Regional Medical Directors, cross-functional departments, and others as needed
  • Maintain and manage relationships with key constituencies and stakeholders, including providers and health plans
  • Develop and maintain relationships with CMS and other entities as needed Participate in review and development of regional budget
  • Evaluate processes to ensure cost effectiveness and reduce operational expenses
  • Evaluate projects for cost effectiveness and impact to outcome expectations
  • Create and submit financial reports and analysis as needed Lead implementation of marketing and expansion initiatives
  • Maintain awareness and knowledge of regional market and trends
  • Identify opportunities for development and expansion of enhanced or new services
  • Participate in joint venture meetings as needed
  • Assist in and monitor implementation process; ensure deliverables and address questions and issues
  • May provide direct nursing care as needed
Travel required: up to 50 %
Teammate Management Provide leadership to direct reports
  • Help direct reports overcome any organizational obstacles encountered during projects
  • Manage all teammate employment activity such as hiring, promoting, job performance, evaluations, and disciplinary actions with appropriate approvals as required
  • Address teammate relations issues appropriately and escalate as necessary
  • Know, understand, implement, follow, and communicate to teammates all DaVita employment policies and procedures, awards, and other opportunities within company and foster a positive work environment o Facilitate teammate development (PDRs, coaching, mentoring, DaVita training, outside training); collaborate with direct reports to create professional development goals
  • Provide work direction for department teammates
  • Determine staffing plans that promote the most effective use of all teammates; ensure coverage during teammate absences
  • Adapt staffing as technology is incorporated Know and understand basic wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment
  • Review and approve time cards of hourly direct reports for bi-weekly payroll
  • Track overtime, attendance, and PTO Develop and conduct educational programs to keep teammates up-to-date on DaVita policies, new laws and regulations impacting work, and other information necessary to maintain teammates’ knowledge of department processes and goals Know, understand, follow, and implement DaVita safety and security policies and procedures 


Minimum of five (5) years’ experience in clinical nursing required
Minimum of three (3) years’ renal nursing experience required
  • Minimum of one (1) year’s experience as VillageHealth Nurse strongly preferred with consistent demonstration of:
  • Clinical outcomes and MIST documentation in adherence with VillageHealth goals and standards
  • Clinical performance demonstrating understanding and support of VillageHealth Core Values, Mission, and Health Plan
  • Teamwork and participation in regional and corporate activities
  • Strong communication on medical management, operational, and business related issues
  • Minimum of five (5) years’ management experience leading and managing teams required; managed care experience preferred
  • Demonstrated experience managing to data driven outcomes and process improvement required
  • Demonstrated experience and effectiveness in change agent role
  • Demonstrated experience in healthcare coaching preferred Current CPR certification required CNN or CDN certification strongly preferred Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required
  • Home office with Internet connectivity at minimum of 1MB upload and 1MB download speed required

Commitment to and role model of DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions In-depth understanding of VillageHealth mission and the roles of teammates in mission accomplishment Innovative, analytical thinker with demonstrated ability to perform root cause analysis, prepare and implement action plans, and lead improvement initiatives
Demonstrated ability to create, refine, and manage new business processes Ability to maximize resources to accomplish key metrics
  • Demonstrated ability to work effectively at both detail and big-picture levels and to drive initiatives forward
  • Demonstrated strengths in organizational, attention-to-detail, follow-through, reasoning, critical thinking, and problem-solving skills
  • Exceptional client relationship management and ability to influence others Strong analytical skills with the ability to seek out underlying assumptions through probing, questioning, and listening
  • Ability to proactively identify and analyze issues in the workplace and identify and implement solutions collaboratively
  • Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
  • Demonstrated ability to work well with cross-functional groups
  • Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels across the company
  • Approachable and open
  • Demonstrated ability to communicate difficult or sensitive information tactfully Demonstrated proficiency in consultative skills when addressing complex inquiries
  • Demonstrated willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
  • Demonstrated ability to provide a balance to department efficiency and field service excellence
  • Willingness to assist teammates in order to achieve departmental goals
  • Demonstrated strengths in teambuilding and leadership skills
  • Supervisory experience demonstrating willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate performance and skills to foster a positive, fulfilling work environment required
  • Demonstrated ability to lead and motivate teammates
  • Ability to maintain open and clear communication with teammates
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply. 
To learn more about our Village and the world of dialysis, click here.

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The DaVita Village is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

Position Summary

  • Job Title: Regional Operations Manager
  • Job Function: Management - Corporate Office
  • Location: Ventura, California