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Technical Engagement Management

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Position Description

The IT Engagement Manager drives IT process improvement with the DaVita’s business units, business services and infrastructure, and supervising the completion of projects. The position will act as a liaison between the Operations team and the business unit teams. This role will be responsible for understanding the SBI systems end-to-end by engaging subject matter experts across the organization to identify improvement opportunities. This position will also assist in creating and reporting metrics, identifying accomplishments as well as gaps within IT Operations.


  • Provide technical engagement management service. Technical engagement management cares for the technical aspects of IT Operations' relationship with its customers. This includes operational support, project concerns, and issue escalation.
  • Responsible and Accountable for delivering the Monthly Operations Services metrics and reporting.
  • Responsible and Accountable for delivering the Infrastructure Audit Report, offering a health review of the entirety of the customer’s infrastructure. It provides a dashboard of the CIs and a snapshot of performance.
  • Act as SME for customer operations and infrastructure, with extensive knowledge of the end-to-end business unit ecosystem to include system architectural landscape, system and business workflows, dependencies, people resources, stakeholders etc.
  • Consult and train on IT Operations policies, processes, and procedures.
  • Drive Process improvements across IT Operations’ functions.
  • In some cases people management.
  • Provide guidance to business unit in strategic areas including: project planning, annual budgeting, and overall service, management.
  • Collaborate with IT Operations managers to ensure alignment with business units for internal initiatives.
  • Raise and address resource and performance issues as it relates to services provided for business unit.
  • Gain an understanding of the business unit’s individualized needs, in order to direct them to the appropriate product or service.
  • Keep IT Operations’ and customer senior leadership abreast of ongoing Major Incident status where appropriate.        

     Here is what you can expect when you join our Village: 

  • A "community first, company second" culture based on Core Values that really matter.
  • Clinical outcomes consistently ranked above the national average.
  • Award-winning education and training across multiple career paths to help you reach your potential.
  • Performance-based rewards based on stellar individual and team contributions.
  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.    



5+ years of experience leading technical and non-technical teams

5+ years of managing large budgeted programs and integrated projects

Experience with supporting the Project Management Office for large organizations

Proven experience in managing multiple, concurrent technical projects.

Effective Manager

Excellent communication skills

Understanding of ITIL framework and the deployment

Experience with the role of the Program Management Office for large organizations

2 – 4 Years of enterprise experience in a server environment.

 Bachelor of Science in Computer Science, Information Technology, Software Engineering, Technical Writing, or appropriate combination of education and experience in Essential Duties and Responsibilities

 Advance computer skills and proficiency in MS Project required; intermediate proficiency in MS Word, Excel, Access, PowerPoint, and Outlook required

Develop project plans and process flow documentation

About Information Technology

The Information Technology Department designs, develops and maintains software programs required to keep DaVita on the leading edge of medical technology. DaVita's Information Technology Department has both clinic facing and non-clinic facing subgroups that provide our clinician teammates the tools to provide quality patient care. DaVita IT utilizes designers, developers, system architects, project managers, application architects, nurses, trainers and many more professionals to incorporate the technology needs of our clinicians, business and physician customers.

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply. 
To learn more about our Village and the world of dialysis, click here.

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DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. 

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

Position Summary

  • Job Title: Technical Engagement Management
  • Job Function: Information Technology
  • Location: Denver, Colorado