DaVita Careers

Senior Director Clinical Services , (IL, MN, WI, MI, OH, IN)

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Position Description

This position functions as the Senior clinical lead responsible for overall quality, education and nursing services. Responsible for the implementation of programs to improve patient quality outcomes by providing training, education, project management and support for the clinical teammates within assigned division.

  • Responsible for the overall management of the division's clinical services team. Supervises clinical services teammates within assigned division including the hiring, promotion, discipline, professional development, and discharge of teammates with approval from the DVP and People Services Manager as needed.
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.
  • Quality
  • Drive positive DQI trends within the division
  • Participate in divisional CQI activities
  • Monitor and report on AOR investigation process within the division
  • Monitor implementation and report on company initiatives
  • Identify issues that require the establishment of clinical Policies and Procedures or recommend modification to existing policies and procedures
  • Data collation and reporting as requested
  • Education
  • Ensure that all new clinical teammates complete the appropriate DaVita Prep training program
  • Ensure the timely completion of clinical training
  • Identify specific training needs within the division and implement action plans
  • Direct the implementation of training materials/revisions from the national education team
  • Identify and communicate professional development needs and ensure a continuing education program is in place
  • Direct and provide on-going education support at the clinic level
  • Compliance/Regulatory
  • Ensure adherence to the DaVita compliance program
  • Ensure that DaVita's training programs meet or exceed federal and/or state requirements
  • Ensure that proper documentation is submitted when required to the appropriate regulatory agencies
  • Provide oversight of the audit process(s) to ensure regulatory compliance and consistency in approach
  • Assist in developing action plans and strategies for addressing deficiencies in partnership with operations management
  • Ensure division's compliance with all laws, regulations and practice guidelines that impact nursing practice
  • Management and Leadership
  • Ensure Right Person/Right Attitude/Right Job (RPRARJ) within Clinical Services Specialist and Clinical Trainer positions
  • Provide coaching and leadership including effective performance feedback to Clinical Services Specialists and Clinical Trainers
  • Ensure the team is providing support for and development of the clinical preceptors
  • Participate as a member of the Divisions Operations Management Team in development of strategic direction for division and ensure the development of outcome programs to support the direction
  • Participate in the divisional operations review process and provide reports with analysis as requested
  • Allocate resources according to divisional priorities
  • Develop a collaborative and unified team
Here is what you can expect when you join our Village: 
  • A "community first, company second" culture based on Core Values that really matter.
  • Clinical outcomes consistently ranked above the national average.
  • Award-winning education and training across multiple career paths to help you reach your potential.
  • Performance-based rewards based on stellar individual and team contributions.
  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.    


Degree in Nursing (and licensure in state of residence) and Advanced Degree in related field or equivalent experience
• Five years of nephrology experience required
• Strong communication skills, both written and oral
• Demonstrated ability to manage and mentor people
• Ability to utilize resources to accomplish all key metrics
• Demonstrated team building and coaching/mentoring skills
• Demonstrated ability to prioritize and adapt based on changing priorities
• Demonstrated ability to proactively identify and analyze issues in the workplace and identify and implement solutions collaboratively
• In-depth understanding of facility operations and the roles of direct caregivers in mission accomplishment
• Ability to seek creative solutions to the challenges of adult learning and education and continuing education
• Proven strong leadership skills and the ability to collaborate across functions
• Solid reasoning, critical thinking, problem solving abilities
• Ability to delegate appropriately
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply. 
To learn more about our Village and the world of dialysis, click here.

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DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. 


We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

Position Summary

  • Job Title: Senior Director Clinical Services , (IL, MN, WI, MI, OH, IN)
  • Job Function: Training / Education / Quality - Clinical Facility
  • Location: Chicago, Illinois