DaVita Careers

Supervisor, Customer Service Call Center

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Position Description

Who is a DaVita Customer Service Call Center Supervisor?

Passionate about caring for others, they take pride in delivering the highest level of service excellence in every interaction. They inspire their teams to do the same and empower teammate success through coaching and development. They innovate day-in and day-out to continuously improve processes and achieve ever greater results for our Village and our patients.

What will you do in DaVita Guest Services (DGS)?

As a leader in DGS, you will lead a contact center based team that supports dialysis patients, teammates, and
community partners. Your efforts will directly contribute to DaVita’s Mission to be the Provider of Choice by facilitating
the scheduling of treatments during patient travel, assisting with urgent placements during emergency events, and
ensuring patient feedback is addressed appropriately.

Your day-to-day responsibilities may include, but are not limited to:
  • Driving overall team performance by analyzing key metrics and enacting plans to increase results
  • Cultivating strong relationships with internal and external partners
  • Building a talented and cohesive team through team and individual development
  • Serving as team resource and expert, answering operational questions and assisting with escalations
  • Supporting the design, implementation, and management of process improvements to enhance call and
  • placement quality
  • Travel required: up to 10%
 
Here is what you can expect when you join our Village: 
  • A "community first, company second" culture based on Core Values that really matter.
  • Clinical outcomes consistently ranked above the national average.
  • Award-winning education and training across multiple career paths to help you reach your potential.
  • Performance-based rewards based on stellar individual and team contributions.
  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.    

Qualifications

  • Bachelor’s degree or equivalent years of work experience
  • 2+ years experience in customer service or call center environment strongly preferred
  • Strong written and verbal communication skills
  • Intermediate proficiency in Internet and MS Office environments (Word, PowerPoint, Excel, and Outlook

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
 
Why wait? Explore a career with DaVita today.
 
Go to http://careers.davita.com to learn more or apply. 
  
To learn more about our Village and the world of dialysis, click here.

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WARNING: Job Recruitment Scam Notice
Please note that DaVita Careers has been made aware of a phishing, job recruitment scam in which third parties are fraudulently representing themselves as recruiters of our company.  These scammers are posting fake DaVita job openings and communicating with job candidates in an effort to obtain personal information and money.  Please follow link to learn more about this scam.

Learn More: http://careers.davita.com/JobRecruitmentScamNotice


DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. 

 

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

Position Summary

  • Job Title: Supervisor, Customer Service Call Center
  • Job Function: Other - Corporate Office
  • Location: 2476 E Swedesford Rd, Ste 150, Malvern, Pennsylvania