DaVita Careers

Manager of Case Management, RN or Registered Nurse

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Position Description


This position leads and manages the VillageHealth Disease Management Program in a designated market or geographical region including financial management, risk management, quality initiatives, outcomes, and performance measurements driven through analytics. This position provides leadership and direction to ensure safe, efficient, therapeutic, and ethical patient care, teammate efficiency and productivity, and positive teammate relations. 



The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. 

Manage and oversee Disease Management program in designated market or geography

Ensure compliance to all applicable regulations and DaVita policies

Monitor risk management and quality assurance compliance

Achieve financial and quality goals for membership enrollment in VillageHealth programs 

Measure patient care outcomes in the program

Build effective relationships with internal and external clients 

Coordinate activities with DaVita VillageHealth management team, Regional Medical Directors, cross-functional departments, and others as needed 

Maintain and manage relationships with key constituencies and stakeholders, including providers and health plans 

Develop and maintain relationships with CMS and other entities as needed

Participate in review and development of regional budget  

Evaluate processes to ensure cost effectiveness and reduce operational expenses 

Evaluate projects for cost effectiveness and impact to outcome expectations

Create and submit financial reports and analysis as needed

Lead implementation of marketing and expansion initiatives 

Maintain awareness and knowledge of regional market and trends

Identify opportunities for development and expansion of enhanced or new services 

Participate in joint venture meetings as needed 

Assist in and monitor implementation process; ensure deliverables and address questions and issues 

May provide direct nursing care as needed

Travel required: up to 50 % Teammate Management 

Provide leadership to direct reports 

Help direct reports overcome any organizational obstacles encountered during projects Manage all teammate employment activity such as hiring, promoting, job performance, evaluations, and disciplinary actions with appropriate approvals as required 

Address teammate relations issues appropriately and escalate as necessary 

Know, understand, implement, follow, and communicate to teammates all DaVita employment policies and procedures, awards, and other opportunities within company and foster a positive work environment 

Facilitate teammate development (PDRs, coaching, mentoring, DaVita training, outside training); collaborate with direct reports to create professional development goals 

Provide work direction for department teammates 

Determine staffing plans that promote the most effective use of all teammates; ensure coverage during teammate absences 

Adapt staffing as technology is incorporated Know and understand basic wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment 

Review and approve time cards of hourly direct reports for bi-weekly payroll 

Track overtime, attendance, and PTO Develop and conduct educational programs to keep teammates up-to-date on DaVita policies, new laws and regulations impacting work, and other information necessary to maintain teammates’ knowledge of department processes and goals 

Know, understand, follow, and implement DaVita safety and security policies and procedures 


All About VillageHealth

VillageHealth is a Strategic Business Initiative of DaVita and is comprised of a dedicated team of specially trained nurses and professionals providing integrated care management to patients with kidney disease throughout the US.  We provide services to help improve the lives of our patients by working with them to prevent complications, reduce the number of avoidable hospitalizations and improve overall health. 


Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required. A.D.N. degree from accredited school of nursing required; B.S.N preferred; three-year diploma from accredited diploma program may be substituted for nursing degree Current RN license in state of practice required with no Board of Nursing disciplinary actions<?xml:namespace prefix = "o" />


Minimum of five (5) years’ experience in clinical nursing preferred

Minimum of one (1) year’s experience as VillageHealth Nurse strongly preferred with consistent demonstration of:

Clinical outcomes and MIST documentation in adherence with VillageHealth goals and standards

Clinical performance demonstrating understanding and support of VillageHealth Core Values, Mission, and Health Plan

Teamwork and participation in regional and corporate activities

Strong communication on medical management, operational, and business related issues Minimum of five (5) years’ management experience leading and managing teams required; managed care experience preferred

Demonstrated experience managing to data driven outcomes and process improvement required

Demonstrated experience and effectiveness in change agent role

Demonstrated experience in healthcare coaching preferred Current CPR certification required CNN or CDN certification strongly preferred Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required



    • Commitment to and role model of DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions 
    • In-depth understanding of VillageHealth mission and the roles of teammates in mission accomplishment 
    • Innovative, analytical thinker with demonstrated ability to perform root cause analysis, prepare and implement action plans, and lead improvement initiatives
    • Demonstrated ability to create, refine, and manage new business processes 
    • Ability to maximize resources to accomplish key metrics
    • Demonstrated ability to work effectively at both detail and big-picture levels and to drive initiatives forward
    • Demonstrated strengths in organizational, attention-to-detail, follow-through, reasoning, critical thinking, and problem-solving skills 
    • Exceptional client relationship management and ability to influence others
    • Strong analytical skills with the ability to seek out underlying assumptions through probing, questioning, and listening
    • Ability to proactively identify and analyze issues in the workplace and identify and implement solutions collaboratively
    • Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively  


    Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
    Why wait? Explore a career with DaVita today.
    Go to http://careers.davita.com to learn more or apply. 
    To learn more about our Village and the world of dialysis, click here.

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    DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. 



    We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.


    DaVita will consider qualified applicants who have criminal histories in a manner consistent with the law.

    Position Summary

    • Job Title: Manager of Case Management, RN or Registered Nurse
    • Job Function: Nurse - RN / Staff / Charge
    • Location: 1701 Directors Blvd, Suite 510, San Antonio, Texas