DaVita Careers

Patient Experience Strategy Manager

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Position Description

Patient Experience Strategy – Manager - Denver, CO

Description

 

The Patient Experience Manager will help develop and lead the implementation of high priority CEO projects within the Kidney Care business.

 

This role is a unique blend of strategy and operations that require a driven, intellectually rigorous individual who puts great ideas into action.  The Manager will function in a highly visible leadership role at the forefront of DaVita’s focus on patient-centered care.

 

 

Essential duties and responsibilities:

The following duties and responsibilities reflect the expectations of this position but are not intended to be all inclusive.

Leads patient experience innovation projects, delivering against complex patient needs and business requirements

 

  • Leverage hypotheses-based approach to identify, validate and quantify opportunities
  • Pose the right questions and structure analytical frameworks to address the overarching questions
  • Set analytical direction and manages findings in order to set strategic direction
  • Create cohesive presentation based on findings, including summarizing insights from analysis, identifying next steps, and developing implementation plans
  • Present data to and works closely with a variety of stakeholders including senior-level operators and teammates in the clinics
  • Engage as a collaborative partner in strategy meetings
  • Manage a breadth of projects from creation and pilot through implementation

·         Work closely with teammates in the clinics and develops long-standing relationships with operators and clinicians

·         Manage a breadth of projects from creation and pilot through implementation 

Manage teams

·         Collaborate with cross functional teams in designing, testing and implementing projects

·         Provide consistent, clear and timely communication to teams on goals, tasks and progress toward those goals

·         Manage execution of overall project goals and objectives

·         Mentor teammates and advance their professional development

     

Here is what you can expect when you join our Village:       

  • A "community first, company second" culture based on Core Values that matter
  • Clinical outcomes consistently ranked above the national average
  • Award-winning education and training across multiple career paths to help you reach your potential
  • Performance-based rewards based on stellar individual and team contributions
  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future
  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation
 
 
Here is what you can expect when you join our Village: 
  • A "community first, company second" culture based on Core Values that really matter.
  • Clinical outcomes consistently ranked above the national average.
  • Award-winning education and training across multiple career paths to help you reach your potential.
  • Performance-based rewards based on stellar individual and team contributions.
  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.    

Qualifications

Qualifications

 

  • Minimum of five (5) years’ experience in management consulting, healthcare strategy, or new product development
  • Experience managing personnel
  • Analytical skills: Strong quantitative background; ability to support the creation of financial and operational models
  • Problem solving skills: Ability to structure ambiguous problems, think creatively, generate and test hypotheses
  • Presentation/communications: Comfort synthesizing information for and leading discussion with C level executives
  • Management skills: Ability to lead multiple projects simultaneously; Ability to direct and guide junior analysts
  • Strong interpersonal and leadership skills to build credibility as a "peer” across all levels
  • Personal values in line with DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment & Fun
  • High energy and ability to work in a very fast-paced, team-oriented environment
  • Desire to be part of a fun, yet hard-working team
 
 
 
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
 
Why wait? Explore a career with DaVita today.
 
Go to http://careers.davita.com to learn more or apply. 
  
To learn more about our Village and the world of dialysis, click here.

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Please note that DaVita Careers has been made aware of a phishing, job recruitment scam in which third parties are fraudulently representing themselves as recruiters of our company.  These scammers are posting fake DaVita job openings and communicating with job candidates in an effort to obtain personal information and money.  Please follow link to learn more about this scam.

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DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. 

 

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.
 
DaVita will consider qualified applicants who have criminal histories in a manner consistent with the law.

Position Summary

  • Job Title: Patient Experience Strategy Manager
  • Job Function: Other - Corporate Office
  • Location: 2000 16th Street, Denver, Colorado