DaVita Careers

Senior Director of Clinical Services

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Position Description

This role is based in Cincinnati, Ohio and will report directly to the Group Vice President of DaVita Operations for the Southeast, Team Trailblazers. In this role you will be joining the senior leadership team responsible for operating approximately 350 dialysis clinics in seven states.   Our mission is to provide lifesaving dialysis treatment to 20,000 patients, which helps them have more time to spend with family and friends and contribute to their communities.  DaVita’s vision is to become the greatest healthcare company the world has ever seen, within our Trailblazer group that translates to Be the life!. In this role you will determine the clinical vision and lead the clinical strategy for our organization with transformational thinking that advances nursing, our culture of patient safety, and our clinical outcomes.  You will also be a thought partner and strong collaborator to the operational members of our senior team. In addition to being a strategic leader, you will roll up your sleeves and work shoulder to shoulder with our clinic and regional leaders to overcome obstacles, educate, and set process in an effort to deliver best in class outcomes and ensure our clinics surpass state/federal standards.  As the operating group’s most senior clinical leader you will also act as a role model for the 4000+ teammates (employees) who provide patient care in our clinics. 
This position functions as the senior clinical lead responsible for setting our clinical strategy, driving quality outcomes, and overseeing clinical education. This position will also generally elevate the strength of nursing/clinical services in Team Trailblazers. The Senior Director is responsible for building relationships with external clinical leaders (CNO, CMO, Nephrologist etc.) in key geographies where patient outcomes could benefit from external collaboration. There is also opportunity for inter-professional collaboration with peer group departments like Risk, Survey Outcome Support, Office of CMO, etc.

The Senior Director leads the clinical services team, including six division-based Directors of Clinical Services and a team of 35 Clinical Service Specialists. The efforts of this executive leader will also have a significant connection to and impact on the 4000+ teammates (employees) who provide patient care in our dialysis clinics.
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.
  • Quality
    • Drive best in class quality outcomes
    • Lead continuous quality improvement activities
    • Monitor and report on adverse occurrence investigation process
    • Ensure adherence to clinical policy and procedure via education programs and setting standards – complete gap assessment based on outcomes with action plans for improvement where necessary
    • Identify issues that require the establishment of clinical policies and procedures or recommend modification to existing policies and procedures
    • Ensure all new clinical teammates complete the appropriate training
    • Ensure the timely completion of ongoing clinical training
    • Direct the implementation of training materials/revisions from the national education team
    • Identify and communicate professional development needs across the region and ensure a continuing clinical education program is in place
  • Compliance/Regulatory
    • Ensure all new and existing clinics exceed state/federal requirements
    • Ensure adherence to the DaVita compliance program
    • Ensure that proper documentation is submitted when required to the appropriate regulatory agencies
    • Provide oversight of the audit process(s) to ensure regulatory compliance and consistency in approach
    • Assist in developing action plans and strategies for addressing deficiencies in partnership with operations management
    • Ensure compliance with all laws, regulations and practice guidelines that impact nursing practice
  • Management and Leadership
    • Develop a collaborative and unified team
    • Leverage opportunities for inter-professional collaboration with peer group departments like Risk, Survey Outcome Support, Office of CMO, etc.
    • Ensure Right Person/Right Attitude/Right Job (RPRARJ) within clinical services team
    • Provide coaching and leadership including effective performance feedback within clinical team
    • Ensure quality of clinical preceptor team, via support and development programs
    • Participate in operations reviews and strategy sessions
    • Effectively engage external healthcare organizations to promote positive relationships and effective collaborations
  • Travel expectation is approximately 30%-50%
Here is what you can expect when you join our Village: 
  • A "community first, company second" culture based on Core Values that really matter.
  • Clinical outcomes consistently ranked above the national average.
  • Award-winning education and training across multiple career paths to help you reach your potential.
  • Performance-based rewards based on stellar individual and team contributions.
  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.    


    • A degree in Nursing (and licensure in state of residence) is required
    • An Advanced Degree in related field is required/or willingness to pursue or equivalent experience.
    • Willingness and interest to set clinical strategy
    • Strong communication skills, both written and oral
    • Demonstrated ability to manage and mentor people
    • Demonstrated collaboration with operational leadership
    • Ability to utilize resources to accomplish all key metrics
    • Demonstrated team building and coaching/mentoring skills
    • Demonstrated ability to prioritize and adapt based on changing priorities
    • Demonstrated ability to proactively identify and analyze issues in the workplace and identify and implement solutions
    • In-depth understanding of clinic operations and the roles of direct caregivers in mission accomplishment
    • Ability to seek creative solutions to the challenges of adult learning and education and continuing education
    • Solid reasoning, critical thinking, problem solving abilities
    • Ability to delegate appropriately
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply. 
To learn more about our Village and the world of dialysis, click here.

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DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. 


We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.


DaVita will consider qualified applicants who have criminal histories in a manner consistent with the law.

Position Summary

  • Job Title: Senior Director of Clinical Services
  • Job Function: Other - Corporate Office
  • Location: 5554 Cheviot Rd, Suite C, Cincinnati, Ohio