DaVita Careers

Credit Balance Specialist

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Position Description

Are you ready to take your skills and expertise, work in a FUN environment where you truly KNOW that you, and the work you perform, absolutely make a difference at the end of the day? Are you at the point where you want to experience that the company you work for is genuinely a Community First, and a Company Second?!
If so, then you’ve come to the right place!!!

Credit Balance Specialist – Tacoma, WA - The DaVita Team

One for All and All for One! We work together, sharing a common purpose, a common culture and common goals. We genuinely care for and support, not only those to whom we provide care, but those with whom we work shoulder-to-shoulder. We work together to pursue achieving our Mission….To be the best healthcare company the world has ever seen!

We are excited to be looking for a talented individual to join our Team as a Credit Balance Specialist. Reviewing and resolving outstanding credit balances can be challenging, but this is a lively team with a group that pulls together, works together and (most importantly) has fun together!

While you’ll be able to show off your administrative and support skills in this role, you’ll also have the opportunity to show case any Excel skills that you’ve painstakingly learned over the years. If you happen to have experience with medical billing or revenue cycles, that’s icing on the cake for us! And, oh, did we mention that you’ll be able to grow in your current skills or learn new ones by assisting on an occasional team project? It’s nice to know that you can take charge of your career and learn something new along the way to get to the next level.

So what does a Credit Balance Specialist do anyway? I’m glad you asked!!

Credit Balance Specialists support the execution of refunds and overpayment retractions, think creatively to re-design processes and help to make processes and day to day work more efficient. A day can include digging deep to discover the root cause of unusual payer behavior, or reading through all of the reports and metrics they could ever want. Credit Balance Specialists also collect, review, analyze and report out on data to other exciting DaVita teams such as Cash Applications, Finance, and Core Accounting!


The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

  • Review credit balances in billing system for governmental and non-governmental payors
  • Take appropriate steps according to department policies to resolve credit balances, including but not limited to requesting a refund check or recoupment from the payer and adjustment of the balance
    • Track refund requests, recoupment requests, and adjustment requests
  • Participate in quality assurance reviews and training as assigned
  • Provide feedback as requested about various aspects of Credits Team such as workload, policies, procedures and training needs
  • Assist in the completion of accurate and timely CMS-838 Medicare reports
  • Participate in department projects as requested
  • Other duties and responsibilities as assigned
    • Work overtime with little or no notice as needed
    • Attend team meetings, phone conferences, and training as needed
    • Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
  • Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position
Job Description Summary
Here is what you can expect when you join our Village: 
  • A "community first, company second" culture based on Core Values that really matter.
  • Clinical outcomes consistently ranked above the national average.
  • Award-winning education and training across multiple career paths to help you reach your potential.
  • Performance-based rewards based on stellar individual and team contributions.
  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.    



(Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required)

  • High school diploma or equivalent required
  • Minimum of two (2) years’ revenue cycle experience with an emphasis on credits or strong working knowledge of credit balances and accounts receivable processes including ability to analyze EOBs required
    • Experience working with electronic billing and A/R systems required
  • Intermediate computer skills and proficiency in MS Word, Excel, and Outlook required


  • Commitment to DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors in every day performance and interactions
  • Able to work autonomously with minimal supervision and within a team and to foster a positive work environment
  • Demonstrated time management skills and ability to handle multiple priorities and tasks with shifting time frames and meet deadlines; self-starter with high degree of initiative, urgency, and follow through
  • Demonstrated exactness in attention to detail and strong organizational skills
  • Strong written, verbal, and interpersonal communications skills including ability to listen effectively and to communicate information clearly and effectively especially to audiences who may not be familiar with technical information
    • Demonstrated ability to work well with cross-functional groups and field operators
    • Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at various levels across the company
    • Approachable and open
    • Demonstrated ability to work effectively with others in a group environment


Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position.


Vision adequate to perform essential duties and responsibilities of position.


Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities:

  • Ability to lift minimum of 2 pounds to a maximum of 15 pounds unassisted; able to sit for extended periods of time with some standing, stooping, walking, stretching, reaching; moderate range of body motions.
  • Ability to hear and interact by phone clearly and efficiently.
  • Ability to use computer and all peripherals for extended periods of time.


Level III - Moderate noise (examples: business office with computers and printers, light traffic)

No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply. 
To learn more about our Village and the world of dialysis, click here.

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Please note that DaVita Careers has been made aware of a phishing, job recruitment scam in which third parties are fraudulently representing themselves as recruiters of our company.  These scammers are posting fake DaVita job openings and communicating with job candidates in an effort to obtain personal information and money.  Please follow link to learn more about this scam.<?xml:namespace prefix = "o" />

Learn More: http://careers.davita.com/JobRecruitmentScamNotice 


DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. 


We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.


DaVita will consider qualified applicants who have criminal histories in a manner consistent with the law.

Position Summary

  • Job Title: Credit Balance Specialist
  • Job Function: Billing / Collections / Insurance
  • Location: 1423 Pacific Ave, Tacoma, Washington