DaVita Careers

Manager, Payor Relations

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Position Description

ABOUT US<?xml:namespace prefix = "o" />

DaVita is a Fortune 500 company that provides dialysis services for those diagnosed with chronic kidney failure. We have over 2,100 outpatient dialysis facilities and provide acute care in over 900 hospitals. We are located in 43 states, the District of Columbia and ten countries outside the United States, with over 46,000 teammates who serve over 170,000 patients.  Our 2013 annual revenue was approximately $12 billion and growing.



The position will be managing the Payor Relations team within the Revenue Operations division. This team is responsible for the development and maintenance of DaVita’s operational relationships with its large payors. This role features extensive interaction with other Managers, Directors and VPs of Revenue Operations (“ROPS”), Payor Contracting, Finance, IT, and VillageHealth – providing excellent visibility and opportunity for career advancement. The manager will be a key member of the Payor Relations team, focusing on analysis, strategy and relationships that will maximize the cash flow and value generated from large commercial insurance companies.  Within this team, the manager will act as a ROPS contact for escalation, communication, and resolution of complex payor and billing issues, as well as develop and support in the delivery of critical analysis and presentations to senior executives. This position reports to the Director of Payor Relations, for whom this teammate will provide day to day support in reducing exceptions and increasing yield.



  • Personal values in line with DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun
  • Highly motivated self-starter
  • Solid background in financial analysis, data management, and presentation preparation
  • Ability to multi-task and consistently meet deadlines
  • Work well without direct supervision
  • Strong written and verbal communications skills
  • Ability to perform root cause analysis, develop and communicate recommendations to various business units
  • Aptitude for "seeing the big picture" in addition to crunching the numbers
  • Desire to work in a fun, highly entrepreneurial and small team environment
  • Understanding of healthcare billing systems and processes is a plus



The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

  • Analyze payor metrics to proactively identify trends and drivers
  • Identify opportunities to improve operating metrics through collaboration with internal collections and support teams and in partnership with payors
  • Participate in discussions with management regarding key performance metrics; provide recommendations for improvement
  • Manage special projects related to large commercial payors across collection and support teams
  • Develop & support Executive Level communications, typically done in Microsoft PowerPoint

  • Develop and maintain strong relationships with internal operational teammates 
Here is what you can expect when you join our Village: 
  • A "community first, company second" culture based on Core Values that really matter.
  • Clinical outcomes consistently ranked above the national average.
  • Award-winning education and training across multiple career paths to help you reach your potential.
  • Performance-based rewards based on stellar individual and team contributions.
  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.    


MINIMUM QUALIFICATIONS<?xml:namespace prefix = "o" />

  • Undergraduate degree (post-graduate professional degree a plus)
  • Minimum of 3 years of Financial / Business Analyst Experience
  • Minimum of 2 years experience in healthcare industry
  • Proven ability to “get stuff done” and liaise with cross functional constituents
  • Extensive MS Excel experience with data manipulation and pivot tables
  • Extensive MS PowerPoint experience
  • MS Access experience a plus
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply. 
To learn more about our Village and the world of dialysis, click here.

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WARNING: Job Recruitment Scam Notice
Please note that DaVita Careers has been made aware of a phishing, job recruitment scam in which third parties are fraudulently representing themselves as recruiters of our company.  These scammers are posting fake DaVita job openings and communicating with job candidates in an effort to obtain personal information and money.  Please follow link to learn more about this scam.

Learn More: http://careers.davita.com/JobRecruitmentScamNotice

DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. 


We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.
DaVita will consider qualified applicants who have criminal histories in a manner consistent with the law.

Position Summary

  • Job Title: Manager, Payor Relations
  • Job Function: Billing / Collections / Insurance
  • Location: 2000 16th Street, Denver, Colorado