Are you Service Oriented? Do you get a thrill from helping others? Are you seeking a meaningful career in healthcare where you can provide outstanding service to patients? If so, we may have the perfect opportunity for you as DaVita RX Pharmacy Services Representative.
DaVita Rx was created in 2005 to deliver prescription drugs to patients receiving care in DaVita dialysis clinics. Today DaVita Rx is the largest renal pharmacy in the U.S. Utilizing four high capacity pharmacy operations; we deliver on our promise of the highest levels of quality care and are committed to improving the lives of our patients. - We make it easier for patients to get their medications and follow their drug regimens. - We are looking for exceptional Pharmacy Field Representatives who deliver the best in customer (patient) service to join our fast growing Village.
The Pharmacy Field Representative is a field based teammate and is responsible for building and owning patient and teammate relationships in dialysis operations, typically across 20+ geographically dispersed dialysis facilities. -This position will require partnering with internal pharmacy partners to drive to excellent customer service levels, patient enrollment, retention objectives, and medication management.
Patients – Help patients improve access and adherence to drug regimens to achieve better clinical outcomes. - Understand patient complexities in order to educate and recommend pharmacy services to patients, and clinic teammates.
Relationships – Fosters relationships with patients, clinicians and key stake holders in order to deliver customer service excellence.
Communication -- Act as point-of-contact for clinical partners, providing effective communication with territory teammates. -Proactively identify patient needs to provide issue resolution in order to prevent patient defections and encourage refill management independently and in partnership with internal DaVita Rx teammates.
Data -- Analyze data to selectively determine high priority patient and facility engagement to optimize territory management and exceed business objectives.
Healthcare Knowledge – Stay up to date on DaVita Rx pharmacy services, DaVita Kidney Care operations, insurance and disease state knowledge.
Continuous Improvement -- Continuously identify and communicate opportunities for improvement to business process, policies and procedures
Core Values – We make them come to life every day in all of our activities: Integrity, Service Excellence, Team, Continuous Improvement, Accountability, Fulfillment and Fun