DaVita Careers

Patient Resources Supervisor (Revenue Cycle)

« Back

Position Description

At DaVita, we find that our best leaders are those who create an inspiring vision for the future and empowers their team to achieve success. They have always enjoyed tackling difficult problems and believe that the best way to solve them is through collaborative, team efforts.  They take ownership of results and instill accountability in those they lead.  They are driven, strong communicators, relationship builders, and find real fulfillment in challenging work. 

Sound like you? Then you might be a great fit for the Assistant Manager of Patient Resources role at DaVita. 

Here's what you can expect as a Business Office Manager at DaVita:

This position assists the Patient Resources and SWAT Project Team Manager in supervision of the Village-wide Customer Service, Medicare Bad Debt, and SWAT project teammates and processes. This position has full supervisory responsibility and has input into decisions concerning the recruitment, training, professional development, performance management, and retention of teammates necessary for the team to achieve key departmental goals and objectives.

Responsibilities include, but are not limited to:
  • Ensure team follows documented policies and procedures, including SOX narratives, and conduct SOX control activities, as appropriate.
  • Make recommendations to Manager on changes to existing tools, policies and procedures to facilitate achievement of department goals
  • Review daily, weekly, and monthly key metrics to identify trends or areas of focus; work with Manager to develop, document, and implement action plans to address issues
  • Maintain current and thorough understanding of dialysis reimbursement and industry norms; monitor trends, escalate issues, concerns, and changes
  • Monitor work of Registration Representatives to ensure patient records are established timely and accurately and maintained properly
  • Foster strong working relationships between team and partners, encouraging communication and collaboration for the overall benefit of patients
  • Provide ongoing training, development, coaching, performance management, and opportunities for growth to teammates to enable them to meet or exceed expectations.
  • Commitment to DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun.
  • Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies
  • Provide support for department initiatives as needed
  • Provide support to Finance, ROPs, and Clinical partners
  • Other duties


Experience in Healthcare/ Customer Service / Accounts Receivable<?xml:namespace prefix = "o" />

Experience with Microsoft Office Products

Experience in leading projects and teams to success

Experience with problem solving, critical thinking, and strategy application

Experience with implementing processes that improve efficiency, effectiveness, and support business needs

Experience with cross- functional collaboration

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply. 
To learn more about our Village and the world of dialysis, click here.

Follow us on Facebook and LinkedIn

DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. 


We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

Position Summary

  • Job Title: Patient Resources Supervisor (Revenue Cycle)
  • Job Function: Other - Corporate Office
  • Location: 15271 Laguna Canyon Rd, Irvine, California