DaVita Careers

ServiceNow Developer

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Position Description

DaVita is looking for a ServiceNow Developer to join our dynamic and growing organization. The primary goal for this position will be to assist in development and administration of ServiceNow. The ServiceNow Developer will provide tools and resources necessary for successful implementation and use of industry best practices including but not limited to ITIL Incident Management, Change Management, Problem management, Configuration Management and Request Fulfillment. This individual will guide the integration and organizational adoption of ITSM processes, standards, policies and controls.




  • Develops ITSM process activities through the development of policies, processes and procedures in order to establish a standard methodology/practice that will optimize Customer Service Support and Delivery performance.
  • Communicates process standards to ensure understanding across the organization.
  • Attend and contribute in peer /customer meetings involving technical subject matter experts and lay persons. Implements, configures and administers ServiceNow, enabling ITSM processes. These activities would include, but not limited to, adding and modifying workflows, assisting the data warehouse team, updating ITSM system configuration in support of changes, etc.
  • Works with the process/service owner to define the configuration management process and the necessary policies.
  • Researches, reviews and analyzes the effectiveness and efficiency of procedures, and develops strategies for enhancing these processes in accordance with ITIL best practices to enable continuous improvement.
  • Manage, support, and improve the ITSM tools to support ITSM processes. Ensure best practices adhere to regulatory, security and company policy.
  • Train Technology Services staff and users on ITSM and other framework best practices and processes.



Here is what you can expect when you join our Village: 
  • A "community first, company second" culture based on Core Values that really matter.
  • Clinical outcomes consistently ranked above the national average.
  • Award-winning education and training across multiple career paths to help you reach your potential.
  • Performance-based rewards based on stellar individual and team contributions.
  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.    




  • Two years of recent, professional technical or administrative experience with ServiceNow.
  • ITIL Certification preferred.
  • Previous experience writing Policy/Procedure regarding ITSM best practices.
  • Previous experience with Database reporting tools.
  • Previous experience with Business Process Re-Design/Improvement (BPR/I)
  • Proficient in JavaScript
  • Understanding of Jelly, JEXL, HTML, XML, Bootstrap, and/or AngularJS a plus.
  • Knowledgeable in Programming/Scripting experience in Java, PowerShell and/or SQL a plus.





Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."


Why wait? Explore a career with DaVita today.


Go to http://careers.davita.com to learn more or apply.


To learn more about our Village and the world of dialysis, click here.


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DaVita is proud to be an EEO/AA employer M/F/D/V.


We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.


Job Information Technology


Primary LocationUnited States-Pennsylvania-Malvern


Other LocationsUnited States-Colorado-Denver, United States-Tennessee-Brentwood


Schedule Full-time


Shift Day Job -- Day Job (1st Shift)


Learn More: http://careers.davita.com/JobRecruitmentScamNotice

DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. 

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.
DaVita will consider qualified applicants who have criminal histories in a manner consistent with the law.

Position Summary

  • Job Title: ServiceNow Developer
  • Job Function: Information Technology
  • Location: 2476 E Swedesford Rd, Ste 150, Malvern, Pennsylvania