GENERAL PURPOSE OF THE JOB<?xml:namespace prefix = "o" />
This position reviews, processes, and follows up on patient financial assistance grant requests to non-profit charities; the American Kidney Fund (AKF), and The Kidney TRUST. This position responds to telephone calls and emails regarding the request process, requirements, and status of existing patient grant applications.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.
o Work overtime with little or no notice as needed
o Attend team meetings, phone conferences, and training as needed
o Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
MINIMUM QUALIFICATIONS <?xml:namespace prefix = "o" />
Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required.
o Demonstrated customer service experience required
o Basic understanding of health insurance and insurance verification experience preferred
o Basic accounts payable experience preferred
ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION
o Demonstrated professionalism and courtesy in responding to phone calls and emails
Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position
Vision adequate to perform essential duties and responsibilities of position
Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities:
· Ability to lift minimum of 2 pounds to a maximum of 15 pounds unassisted; able to sit for extended periods of time with some standing, stooping, walking, stretching, reaching, lifting; moderate range of body motions
· Ability to hear and interact by phone clearly and efficiently
· Ability to use computer and all peripherals for extended periods of time
Level III - Moderate noise (examples: business office with computers and printers, light traffic)
No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.
WARNING: Job Recruitment Scam Notice
Please note that DaVita Careers has been made aware of a phishing, job recruitment scam in which third parties are fraudulently representing themselves as recruiters of our company. These scammers are posting fake DaVita job openings and communicating with job candidates in an effort to obtain personal information and money. Please follow link to learn more about this scam.
DaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.
DaVita will consider qualified applicants who have criminal histories in a manner consistent with the law.