DaVita Careers

Call Center Supervisor, Value Added Services

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Position Description

Adherence Supervisor


The Adherence Supervisor supports the Value-Added Services team made up of approximately 25-30 licensed Pharmacy Technicians in a call center environment. The goal of the team is to improve clinical outcomes of DaVita renal care patients who are using our pharmacy services. This is accomplished in multiple ways by outbound calls to our patients and functioning as a bridge between the patient and the pharmacist. The hours for this position are 9:00 AM – 6:00 PM.


Accountabilities and Deliverables:

  • Provide direct supervision and work direction for department teammates in a high production, call center environment
  • Analyze, summarize and communicate daily operational metrics to management
  • Communicate effectively to leadership team on team’s progress and any areas of risk
  • Ensure quality and accuracy of team’s work upstream
  • Assist in the development and implementation of Standard Operating Procedures (SOPs) for department
  • Help direct reports overcome any organizational obstacles encountered during projects
  • Determine staffing plans that promote the most effective use of all teammates; ensuring coverage during teammate absences
  • Facilitate teammate development (Performance Development Reviews - PDRs, coaching, mentoring, DaVita training, outside training) and collaborate with direct reports to create professional development goals
  • Address teammate relations issues appropriately and escalate to Manager as necessary
  • Understand basic wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment
  • Develop and conduct educational programs to keep teammates up-to-date on DaVita policies, new laws and regulations impacting work, and other information necessary to maintain teammates’ knowledge of department processes and goals

Qualifications

Qualifications

Required:

  • Minimum of 4 years’ experience in pharmacy, health care and/or insurance industries
  • Minimum of 2 years’ supervisory experience over teams of 10 or more
  • Experience managing teams in a call center environment
  • Intermediate computer skills and proficiency in MS Word, PowerPoint, and Outlook
  • Ability to analyze data and make data-based leadership decisions for improved team metrics
  • Demonstrated flexibility and ability to adapt easily to a fast-paced, changing environment and to follow through on tasks and assignments
  • Ability to meet deadlines and to adjust priorities appropriately in an evolving work environment with shifting time frames
  • High School diploma

Preferred:

  • Bachelor’s degree
  • Pharmacy Technician License

The DaVita Village Difference

  • Industry-leading patient care with clinical outcomes ranked above the national average.
  • Dynamic leadership grounded in Core Values, Mission and clearly defined goals for you.
  • Diverse, team-driven culture that supports you.
  • Commitment to developing you and the chance to explore multiple career paths.
  • Stability and strong financial results - 10 years of steady revenue growth.
  • Performance-based compensation and rewards for your hard work.
  • A commitment to the greater good: We are a community first, a company second.

About DaVita Rx:

 

Created in 2005 to deliver prescription drugs to patients receiving care in DaVita dialysis clinics, DaVita Rx is the largest renal pharmacy in the U.S. and serves more than 180,000 patients in 46 states with three high-capacity pharmacies located in Texas, California, and Florida.  We are a "community first, company second," with a team of extraordinarily committed, talented and entrepreneurial teammates who care about our patients, our colleagues and our community. We are dedicated to deliver our promise to provide the highest levels of quality care to help improve our patients' lives. DaVita Rx is a unique entrepreneurial opportunity in the context of a Fortune 200 company (DaVita Inc. | Ticker: DVA). Our rapid growth and pace of work provide our teammates with an exciting, challenging, dynamic and fulfilling work environment where you can truly make an impact.


The DaVita Village Difference
  • Industry-leading patient care with clinical outcomes ranked above the national average.
  • Dynamic leadership grounded in Core Values, Mission and clearly defined goals for you.
  • Diverse, team-driven culture that supports you.
  • Commitment to developing you and the chance to explore multiple career paths.
  • Stability and strong financial results - 10 years of steady revenue growth.
  • Performance-based compensation and rewards for your hard work.
  • A commitment to the greater good: We are a community first, a company second.
 
To learn more about DaVita Rx, including a video, please click here.
 
Go to http://careers.davita.com/ to learn more or apply. 
  
To learn more about our Village and the world of dialysis, click here.

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DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. 

 

 We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

 

DaVita will consider qualified applicants who have criminal histories in a manner consistent with the law.
 

Position Summary

  • Job Title: Call Center Supervisor, Value Added Services
  • Job Function: Pharmacy
  • Location: 1234 Lakeshore Dr, Coppell, Texas