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Supervisor, Pharmacy Integrated Care

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Position Description


Supervisor, Pharmacy Integrated Care


DaVita Rx, located in Coppell, TX is seeking an experienced Supervisor, preferably someone with a Clinical background in Pharmacy or Nursing  with supervision skills to join our Integrated Care Team. 

The Supervisor of Pharmacy Integrated Care is a position that is responsible for the day-to-day operations of a team of Technicians and Representatives. This position plans, directs, supervises, and helps evaluate/coordinate work activities to ensure the pharmacy integrated care products are completed timely, efficiently, and within quality standards.


The Supervisor recognizes and recommends operational improvements, is responsible for the day-to-day application of organizational policies and procedures, monitors and measures performance of teammates, and demonstrates an ability to effectively manage human resource issues (timekeeping, attendance, performance management, etc.) timely. Develop and maintain relationships with Key Organization Leaders, stakeholders, and customers both internally and externally.


Essential Job Duties Include: 

  • Coordinate, plan, manage, and monitor daily workflow to ensure team is satisfactorily meeting targeted objectives established for the department by implementing creative solutions to workflow and staffing challenges

  • Coordinate with the management team to plan production staffing requirements for each position profile on a daily, weekly, and quarterly basis

  • Participate as an SME to problem solve and make recommendations (based on identified best practices) for process & procedures development and SOPs.

  • Work collaboratively with leadership to recommend and implement solutions related to workflow, training, processes, metrics, and performance (based on audit results and summary of data).

  • Maintain absolute compliance to all applicable regulations; document appropriately and follow through on all actions items timely.

  • Develop and maintain relationships with KOL, stakeholders, and customers both internally and externally.


Coaching and Development of Direct Reports:  

  • Provide leadership to direct reports and be responsible for hiring, supervising, developing (goal setting, performance reviews, etc). Manage performance of teammates, conduct monthly meetings to review performance stats, and lead weekly

  • Partner with the appropriate teammates to develop and conduct educational programs to keep teammates up-to-date on DaVita policies, new laws, and regulations impacting work, and other information necessary to maintain teammates’ knowledge of department processes and goals.

  • Create an environment of trust with the teammates while fostering the culture of DaVita Rx and ensuring that the morale and motivation of teammates is made high priority.

  • Audit performance and interpret/review quality, compliance and performance measurements in order to identify areas of opportunity within the team’s activities and operational processes.

About DaVita Rx
DaVita Rx is a full-service pharmacy specializing in complex conditions. Originally founded in 2005 as a kidney care pharmacy, DaVita Rx has expanded into other disease states. We now dispense prescriptions in more than 40 therapeutic classes, allowing us to care for more patients than ever before. With operations in Arizona, California, Florida and Texas, DaVita Rx serves more than 165,000 patients nationwide.

With the tools and expertise needed to improve care, DaVita Rx is a valuable partner to patients, caregivers and providers. Our core services are specifically designed to meet the unique needs of kidney patients, and we are also building dedicated platforms to provide specialized pharmacy care for individuals with other complex conditions.

We are a "community first, company second," with a team of extraordinarily committed, talented, clinically trained, and entrepreneurial teammates who care about our patients, our colleagues and our community. We are dedicated to delivering on our promise to provide the highest levels of quality care in an effort to help improve our patients' lives. Not only does Davita Rx have a compelling mission, but we also have unique entrepreneurial opportunities. As a rapidly growing subsidiary of a Fortune 200 company (DaVita Rx | Ticker: DVA), our teammates enjoy an exciting, challenging, dynamic and fulfilling work environment where they can truly make an impact.
  • "At DaVita Rx, teammates have a voice. Because we're a relatively new company, you can contribute to how we improve processes and improve the service we give patients. You get a huge sense of reward as a front-line teammate impacting the business." - Chip S, Certified Pharmacy Tech/Team Lead


The Shining Star for this role will have the following Education, Skills and Experience:

  • High School Diploma, Bachelor’s Degree Preferred, BSN, PharmD (Doctor of Pharmacy) is a plus    

  • Minimum 3 years of experience as a supervisor in a fast-paced, performance-focused business environment with a minimum of 12 direct reports.

  • Minimum 3 years of experience using Key Performance Indicators (KPIs) and metrics to drive process improvements and enhancements

  • Pharmacy or healthcare experience required, Specialty pharmacy experience preferred

  • Pharmacist preferred, but not required

  • Intermediate computer skills and proficiency in MS Word, Excel, and Outlook required with 40 words per minute typing speed, or above.  



  •  Commitment to DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions
  • Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
  • Demonstrated ability to work well with cross-functional groups
  • Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels across the company
  • Approachable and open
  • Demonstrated strengths in organizational, attention-to-detail, follow-through, analytical, reasoning, critical thinking, and problem solving skills
  • Demonstrated ability to work in a team, facilitate effective team interactions, and to foster a positive work environment; willingness to assist teammates in order to achieve departmental goals 
The DaVita Village Difference
  • Industry-leading patient care with clinical outcomes ranked above the national average.
  • Dynamic leadership grounded in Core Values, Mission and clearly defined goals for you.
  • Diverse, team-driven culture that supports you.
  • Commitment to developing you and the chance to explore multiple career paths.
  • Stability and strong financial results - 10 years of steady revenue growth.
  • Performance-based compensation and rewards for your hard work.
  • A commitment to the greater good: We are a community first, a company second.
To learn more about DaVita Rx, including a video, please click here.
Go to http://careers.davita.com/ to learn more or apply. 
To learn more about our Village and the world of dialysis, click here.

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DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. 




 We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.


DaVita will consider qualified applicants who have criminal histories in a manner consistent with the law.

Position Summary

  • Job Title: Supervisor, Pharmacy Integrated Care
  • Job Function: Pharmacy
  • Location: 1234 Lakeshore Dr, Coppell, Texas