DaVita Careers

Regional Operations Manager

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Position Description

At DaVita, we find that our best leaders are those who create an inspiring vision for the future and empowers their team to achieve success. They have always enjoyed tackling difficult problems and believe that the best way to solve them is through collaborative, team efforts.  They take ownership of results and instill accountability in those they lead.  They are driven, strong communicators, relationship builders, and find real fulfillment in challenging work. 
 
Patient Pathway is a new rapidly-growing team within DaVita, the nation's largest independent provider of kidney dialysis. 

 
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive:
Implement DaVita's Patient Pathway Program
 
  • Travel to new program hospital partner locations to initiate the Patient Pathway program
  • Meet face to face with hospital partners to discuss current discharge processes
  • Structure, introduce and train hospital partners on the Patient Pathway program
  • Identify areas of improvement in the discharge process in individual local markets
  • Conduct regular update check-ins with hospital partners and Patient Pathway management before, during, and after implementation
Conduct Local Market Education, Awareness and Strategy
 
  • Conduct meet-and-greet training sessions with DaVita operations leadership to introduce Patient Pathway
  • Update local operations leadership on the progress and impact of the Patient Pathway program
  • Discuss ongoing strategies for each market with Patient Pathway and field management
Perform Supervisory Responsibilities
  • Provide leadership to direct reports; coaching, mentoring, training as required or needed
  • Manage Dialysis Coordinators  within the Patient Pathway program including but not limited to teammate relations, fostering a positive work environment, conducting annual performance and salary reviews, performance management, recruitment, retention, terminations
  • Conduct regular update calls and operating reviews with each direct report
  • Manage the hiring and onboarding process for Dialysis Coordinators  in assigned territory
  • Know, understand, implement and follow DaVita Teammate Guidelines and employment policies and procedures
Teammate Training
  • Schedule, organize and conduct new Growth teammate training, including both classroom training and on-site shadowing
  • Regularly assess training content, making recommendations and modifications when necessary
Dialysis Coordinator Coverage Assistance
  • Provide coverage assistance at Patient Pathway partner hospitals as needed (including but not limited to covering during teammate PTO leave or position vacancies)
Report on Program
  • Analyze Patient Pathway reports for assigned territory including but not limited to patient volume for each Dialysis Coordinator  and length of stay metrics for territory and individual hospitals
  • Analyze performance of each market and make recommendations on future action plans based on the analysis
  • Provide management team with monthly updates regarding the above metrics
  • Analyze and report on P/L and complete budgets
Analyze and Initiate Growth Initiatives
  • Analyze, develop, and implement new ways for the company to differentiate itself in the marketplace
  • Develop in-depth knowledge of the company's service offerings, markets, current market share within individual markets, market competition, and strategies to secure new business
  • Participate in special projects, as needed  
Here is what you can expect when you join our Village: 
  • A "community first, company second" culture based on Core Values that really matter.
  • Clinical outcomes consistently ranked above the national average.
  • Award-winning education and training across multiple career paths to help you reach your potential.
  • Performance-based rewards based on stellar individual and team contributions.
  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.

Qualifications

 

 
 
Requirements:
  • Travel Required: up to 50-60%
  • Bachelor's degree in related area required
  • Minimum of one (1) years’ experience demonstrating strong understanding of commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) as well as government insurance programs (Medicare, Medicaid) preferred
  • Minimum of two (2) years' management experience required; remote teammate management experience preferred; healthcare industry management experience preferred
  • Two (2) years' experience providing services or products to hospitals preferred
  • Experience with P/L and Budgets highly preferred
  • Intermediate computer skills and proficiency in MS Excel, Word, Outlook, and PowerPoint required
  • Home office with Internet connectivity at minimum of 1MB upload and 1MB download speed required ** will work remotely as well **
 
 
 
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
 
Why wait? Explore a career with DaVita today.
 
Go to http://careers.davita.com to learn more or apply. 
  
To learn more about our Village and the world of dialysis, click here.

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WARNING: Job Recruitment Scam Notice
Please note that DaVita Careers has been made aware of a phishing, job recruitment scam in which third parties are fraudulently representing themselves as recruiters of our company.  These scammers are posting fake DaVita job openings and communicating with job candidates in an effort to obtain personal information and money.  Please follow link to learn more about this scam.<?xml:namespace prefix = "o" />

Learn More: http://careers.davita.com/JobRecruitmentScamNotice 

 

DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. 

 

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

 

DaVita will consider qualified applicants who have criminal histories in a manner consistent with the law.

Position Summary

  • Job Title: Regional Operations Manager
  • Job Function: Other - Corporate Office
  • Location: 601 Hawaii St, Oakland, California