DaVita Careers

Senior Director of Clinical Services

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Position Description

This is a key clinical operations leadership role for a regional kidney care business that encompasses the Mid Atlantic region in DaVita Kidney Care.  This position functions as the group's clinical lead responsible for quality, education and nursing services. Responsible for the implementation of programs to improve patient quality outcomes by providing training, education, project management and support for the clinical teammates within assigned group encompassing multiple states (Maryland, North Carolina, Virginia and Washington, DC). This group encompasses over 300 dialysis centers and contracted hospital relationships and will be key for ensuring excellent clinical outcomes for our patients through partnership with a team of Operational Division VPs and Clinical Directors.  

Responsible for the overall management of the Group's clinical services team, providing leadership to a team of Directors. Supervises clinical services teammates within assigned division including the hiring, promotion, discipline, professional development, and discharge of teammates with approval from the Group VP and People Services Manager as needed.

•Drive positive DQI  (internal quality benchmark) trends within the group
•Participate in group CQI activities
•Monitor and report on AOR investigation process within the group
•Monitor implementation and report on company initiatives
•Identify issues that require the establishment of clinical Policies and Procedures or recommend modification to existing policies and procedures
•Data collation and reporting as requested

•Ensure that all new clinical teammates complete the appropriate training program
•Ensure the timely completion of clinical training
•Identify specific training needs within the group in partnership with direct reports and implement action plans
•Direct the implementation of training materials/revisions from the national education team
•Identify and communicate professional development needs and ensure a continuing education program is in place
•Direct and provide on-going education support at the group level

•Ensure adherence to the DaVita compliance program
•Ensure that DaVita’s training programs meet or exceed federal and/or state requirements
•Ensure that proper documentation is submitted when required to the appropriate regulatory agencies
•Provide oversight of the audit process(s) to ensure regulatory compliance and consistency in approach
•Assist in developing action plans and strategies for addressing deficiencies in partnership with operations management
•Ensure division’s compliance with all laws, regulations and practice guidelines that impact nursing practice
Management and Leadership
•Ensure Right Person/Right Attitude/Right Job (RPRARJ) within Clinical Services Specialist and Clinical Trainer positions
•Provide coaching and leadership including effective performance feedback to Clinical Services Specialists and Clinical Trainers
•Ensure the team is providing support for and development of the clinical preceptors
•Participate as a member of the Divisions Operations Management Team in development of strategic direction for division and ensure the development of outcome programs to support the direction
•Participate in the divisional operations review process and provide reports with analysis as requested
•Allocate resources according to divisional priorities

•Develop a collaborative and unified team

Here is what you can expect when you join our Village: 

  • A "community first, company second" culture based on Core Values that really matter.
  • Clinical outcomes consistently ranked above the national average.
  • Award-winning education and training across multiple career paths to help you reach your potential.
  • Performance-based rewards based on stellar individual and team contributions.
  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.    


•Degree in Nursing (and licensure in state of residence) or Advanced Degree in related field or equivalent experience
•Five years of nephrology experience strongly preferred
•Strong communication skills, both written and oral
•Demonstrated ability to manage and mentor people
•Ability to utilize resources to accomplish all key metrics
•Demonstrated team building and coaching/mentoring skills
•Demonstrated ability to prioritize and adapt based on changing priorities
•Demonstrated ability to proactively identify and analyze issues in the workplace and identify and implement solutions collaboratively
•In-depth understanding of facility operations and the roles of direct caregivers in mission accomplishment
•Ability to seek creative solutions to the challenges of adult learning and education and continuing education
•Proven strong leadership skills and the ability to collaborate across functions
•Solid reasoning, critical thinking, problem solving abilities
•Ability to delegate appropriately
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply. 
To learn more about our Village and the world of dialysis, click here.

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DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. 


We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.


DaVita will consider qualified applicants who have criminal histories in a manner consistent with the law.

Position Summary

  • Job Title: Senior Director of Clinical Services
  • Job Function: Other - Corporate Office
  • Location: 4451 Parliament Place, Suite T, Lanham, Maryland