Job Description Summary
The UC Architect is responsible for long-range planning and system life-cycle management, including: operational support, system upgrade, and deployment of the Cisco Unified Communication Systems (CUCS) - Cisco Unified Communications Manager (CUCM), Cisco Voice gateway, Cisco Unity Connection and Unified Messaging System. This position involves considerable project planning, coordination and execution across multiple IT teams. The ideal candidate will be self-reliant in technical projects and assignments, requires minimal guidance from management, and has the ability to work well under pressure, facilitate solutions and meet deadlines and milestones for assigned projects and work assignments.
o Configures, manages, upgrades and supports the Cisco IP telephony systems and services (VoIP infrastructure).
o Implements and manages high-performing, highly-available systems and solutions to meet firm business goals and objectives
o Participates on, and often leads, team assignments for voice system installations, upgrades, and service expansions across the firm
o Deploy global dial plans and manage number allocations.
o Solves complex IP telephony routing, VOIP configuration and quality of service (QOS) issues related to the IP voice infrastructure
o Ensures that all team members are cross-trained on all critical support functions and tasks, and serves as the subject-matter expert for the firm’s IP telephony solutions and systems worldwide
o Takes a proactive approach to resolving IP telephony hardware and software problems quickly and efficiently with minimal impact to end-users
o Coordinates and manages to resolution all telephony-related installation, maintenance and repair issue collaborating with Telco carriers, Cisco TAC and other maintenance and support service providers
o Be responsible for researching and learning about new versions, features, hardware, and technology advancements that will enhance the VoIP deployment.
o Follows proper change control processes when making changes to any telephony infrastructure systems and services
o Support external voice and video infrastructure.
IP Telephony and Voice Services Support
The Information Technology Department designs, develops and maintains software programs required to keep DaVita on the leading edge of medical technology. DaVita's Information Technology Department has both clinic facing and non-clinic facing subgroups that provide our clinician teammates the tools to provide quality patient care. DaVita IT utilizes designers, developers, system architects, project managers, application architects, nurses, trainers and many more professionals to incorporate the technology needs of our clinicians, business and physician customers.
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DaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.