DaVita Careers

VillageHealth Assistant

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Position Description

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VILLAGEHEALTH ASSISTANT

GENERAL PURPOSE OF THE JOB

This position provides administrative support to VillageHealth Nurses (VHN) and other members of the healthcare team. This position collects, verifies, and enters information into appropriate databases. Position develops reports and other materials for distribution.

 

SUPERVISORY RESPONSIBILITIES: No

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

Collect, verify, enter, and maintain data and medical record information in VH medical management database including but not limited to patient, provider, and payor contact and referral information

o Monitor all reports and communicate with VHN to ensure data is current and complete on a monthly basis

Provide support for VHN in-house or out-sourced phone, fax, and electronic mail administration for patient or payor related issues

Assist VHN with development, revision, approval process, and distribution of educational materials

Develop reports and PowerPoint presentations as requested

Schedule and follow up with clients any provider or payor appointments or meetings as directed

Perform general administrative support to department including but not limited to:

o Monitor inventory levels of office supplies and equipment; place orders as needed

o Resolve equipment maintenance issues with vendors and VH IT support team

Other duties and responsibilities as assigned including but not limited to:

o Work overtime with little or no notice as needed

o Attend team meetings, phone conferences, and training as needed

o Know, understand, and follow teammate guidelines, employment policies, and department or company procedures

Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position

Qualifications

MINIMUM QUALIFICATIONS <?xml:namespace prefix = "o" />

Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required.

High school diploma or equivalent required

Minimum of two (2) years’ clerical administrative experience required

o Demonstrated accuracy in documentation and data entry

Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint

o Basic proficiency in department Medical Information System Technology (MIST) within 60 days of employment or position change required

o Home office with Internet connectivity at minimum of 1MB upload and 1MB download speed required

 

ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION

Commitment to DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions

Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively

 

o Demonstrated professionalism and courtesy in responding to phone calls and emails

o Approachable and open

Ability to work with minimal supervision; demonstrated ability to work in a team, facilitate effective team interactions, and to foster a positive work environment; willingness to assist teammates in order to achieve departmental goals

Demonstrated time management skills; ability to handle multiple priorities concurrently with shifting time frames, and meet deadlines; self-starter with high degree of initiative, urgency, and follow through

Demonstrated exactness in attention to detail with special focus on assisting in preparing reports

Strong customer service skills and commitment to service excellence

 

LANGUAGE SKILLS

Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position

Ability to read, write, and speak Spanish preferred

Position Summary

  • Job Title: VillageHealth Assistant
  • Job Function: Nurse - RN / Staff / Charge
  • Location: 7173 S Havana St, Rampart Crt Bldg A, Suite 100, Centennial, Colorado