DaVita Careers

Compliance Manager

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Position Description

At DaVita Rx, we find that our best leaders are those who create an inspiring vision for the future and empowers their team to achieve success. They have always enjoyed tackling difficult problems and believe that the best way to solve them is through collaborative, team efforts.  They take ownership of results and instill accountability in those they lead.  They are driven, strong communicators, relationship builders, and find real fulfillment in challenging work. 

Sound like you? Then you might be a great fit for Compliance Manager, Operational Controls with DaVita Rx. 

Here's what you can expect as a Compliance Manager at DaVita Rx:

The Compliance Manager, Operational Controls is a central point-of-contact for regulatory agencies and issues, ensuring organizational compliance with DaVita Rx’s compliance program requirements. The Operational Controls manager will oversee compliance monitoring components for DaVita Rx as it pertains to Operations, Clinical Technology, Pharmacy Practice and Segments.

Responsibilities include, but are not limited to:

  • Drive Operational Controls improvement efforts established by the business and operations leadership.
  • Manage Operational Controls resources to optimize resources and align to business strategies
  • Manage projects end to end which align with business strategies and drive continuous improvement, working closely with Operations, Process Engineering, Operational Excellence and Learning and Development stakeholders/teams.
  • Ensure compliance with national and international standards and legislation.
  • Define Operational Controls procedures in conjunction with operations team mates and leadership.
  • Design, deploy and maintain controls and documentation procedures.
  • Develop, implement, communicate and maintain control and audit plans to bring the Company’s Systems and Policies into compliance with industry norms.
  • Assist in gathering, analysis and presentation of data pertaining to Operational Controls initiatives
  • Partner with the Reliability team and support addressing issues, root cause analysis, remediation, corrective action and preventive measures.
  • Monitor performance by managing relevant data and production of statistical reports.
  • Assist in developing a culture of Compliance throughout DaVita Rx to create teammate ownership of Compliance in daily activities including documentation, development and review, continuous improvement projects to address gaps in current processes or controls.
  • Assist in continuing education throughout the pharmacy around “Continuous Quality Improvement” which may include but is not limited to LEAN Six Sigma and DaVita’s internal CQI concepts.
  • Maintain current knowledge of Operational Controls and Compliance department operations, issues and trends through education, seminars, and research.
  • Travel up to 20%
  • Other duties and responsibilities as assigned.

Here is what you can expect when you join our Village: 
  • A "community first, company second" culture based on Core Values that really matter.
  • Clinical outcomes consistently ranked above the national average.
  • Award-winning education and training across multiple career paths to help you reach your potential.
  • Performance-based rewards based on stellar individual and team contributions.
  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.    


The Shining Star in this role should have:
  • Bachelor's degree in related healthcare discipline required
  • 1-4 years of experience managing Quality, Compliance, Process and/or operations teams
  • 4+ years of experience in a process/compliance/quality improvement role including:
    • Experience in Quality or Compliance preferred
    • Experience in Quality or Compliance systems and implementation of Quality or Compliance tools including Six Sigma principles preferred
    • Experience in implementation of formal quality or compliance systems strongly preferred
    • Demonstrated understanding of process improvement preferred, LEAN preferred
  • Experience in pharmacy and/or healthcare a plus
  • Advanced computer skills and proficiency in MS Word, Excel, Visio, PowerPoint, and Outlook required
  • Proven proficiency or understanding in the following areas
    • Project management
    • Value stream mapping
    • Process mapping
    • Data analysis
    • Control charts
    • Time studies
    • Pareto charts
    • Gap analysis
    • ROI/cost analysis
    • Project justification
  • Ability to work with information technology(IT) to drive improvement through system enhancements
  • Commitment to and role model of DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions
  • Ability to overcome cultural roadblocks when implementing change in an environment that is relatively new to Monitor and Controls and process structure.
  • Strong understanding of business process with the ability to translate business requirements into technical requirements and deliver requested output timely and accurately
  • Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
    • Willingness to assist teammates in order to achieve departmental goals
  • Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
    • Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at various levels across the company and customers
    • Demonstrated ability to work well with cross-functional groups
    • Approachable and open
    • Demonstrated ability to communicate difficult or sensitive information tactfully
  • Ability to manage multiple priorities in a fast-paced, evolving work environment; self-starter with high degree of initiative, urgency, and follow through
    • Demonstrated ability to work effectively at both detail and big-picture levels and to drive projects forward
  • Ability to handle stressful situations calmly and professionally with sound judgment
  • Demonstrated commitment to ongoing personal and professional development
  • Strong analytical skills with the ability to seek out underlying assumptions through probing, questioning, and listening
  • Demonstrated commitment to superior and proactive customer service
  • Demonstrated strengths in organizational skills, attention-to-detail, follow-through,  reasoning, critical thinking, and problem-solving skills
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply. 
To learn more about our Village and the world of dialysis, click here.

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Please note that DaVita Careers has been made aware of a phishing, job recruitment scam in which third parties are fraudulently representing themselves as recruiters of our company.  These scammers are posting fake DaVita job openings and communicating with job candidates in an effort to obtain personal information and money.  Please follow link to learn more about this scam.


Learn More: http://careers.davita.com/JobRecruitmentScamNotice

DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. 


We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.
DaVita will consider qualified applicants who have criminal histories in a manner consistent with the law.

Position Summary

  • Job Title: Compliance Manager
  • Job Function: Other - Corporate Office
  • Location: 1234 LAKESHORE DR, Suite 100, Coppell, Texas