DaVita Careers

Pharmacy Tech III, Unity Team

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Position Description

Do you have strong, customer-focused skills and a genuine desire to help others?  DaVita Rx offers you the unique opportunity to apply your skills as part of our new Unity Team. You work alongside exceptionally supportive teammates who work well together and make sure to have Fun (one of our Core Values). Best part of all, you’re making a difference in patients’ lives, every single day. 

 

The Unity Team makes outbound calls to patients who are either late refilling their medication, not utilizing our Refill Management System; utilizing more than one pharmacy for their medications, or who are at high risk for leaving DaVita Rx service due to service complications. With empathy and a passion to serve patients well, your calls could involve:

  • Verifying with patients their current prescription therapy, asking if they are taking as prescribed, and in general, functioning as a bridge between the patient and the pharmacist with the goal of improved clinical outcomes for the patient.

  • Seeking to resolve any service related issues. The goal is to ensure the patient understands the value and importance of filling their medications with DaVita Rx and agrees to have us provide that service.

  • Reviewing and resolving patient complaints to improve patient retention and customer satisfaction for DaVita Rx. To enjoy and excel in the role, you bring your patience, flexibility and people skills to every interaction. You feel the satisfaction of understanding the patients’ needs and truly helping them.

  • Hours are 10am – 7pm.

Here is what you can expect when you join our Village as a Certified Pharmacy Technician:

 

  • A community first, company second culture based on Core Values that really matter.

  • Clinical outcomes consistently ranked above the national average.

  • Award-winning education and training across multiple career paths to help you reach your potential.

  • Performance-based rewards based on stellar individual and team contributions.

  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.

  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.    

 

Qualifications

Qualifications

 

Required:

 

  • 2 or more years of experience as a Licensed Pharmacy Technician

  • High School diploma or equivalent

  • Excellent customer service, phone etiquette and communication skills

  • Soft skills of empathy, sincerity and a desire to help others

  • Ability to find the root cause of a situation and come up with a resolution

  • Proficiency in using standard office equipment including but not limited to multi-line telephone, fax, and copier

  • Intermediate proficiency in Microsoft Office (Word, Excel, Outlook) required; SXC, PC Tracker application familiarity preferred

  • Minimum typing speed - 35 wpm

  • Able to work well with little supervision

  • Ability to work the hours of 10AM - 7PM 

Preferred:

 

  • Electronic document management experience

  • Undergraduate degree or some college
  • Bilingual - Spanish

To learn more about DaVita Rx, including a video, please click here.

 
Our Values
 
Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in every day performance and interactions.
 
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
 
WARNING: Job Recruitment Scam Notice

Please note that DaVita Careers has been made aware of a phishing, job recruitment scam in which third parties are fraudulently representing themselves as recruiters of our company.  These scammers are posting fake DaVita job openings and communicating with job candidates in an effort to obtain personal information and money.  Please follow link to learn more about this scam.
 
Why wait? Explore a career with DaVita today.
 
Go to http://careers.davita.com to learn more or apply. 
  
To learn more about our Village and the world of dialysis, click here.

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DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. 

 
We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

DaVita will consider qualified applicants who have criminal histories in a manner consistent with the law.

Position Summary

  • Job Title: Pharmacy Tech III, Unity Team
  • Job Function: Pharmacy
  • Location: 1234 Lakeshore Dr, Coppell, Texas