DaVita Careers

IT Service Delivery Specialist

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Position Description

General Purpose

Position is responsible for ensuring smooth and effective operations of Lifeline’s IT systems with a strong focus on EHR related system resolution and system level user administration. May also be responsible for user administration functions in ancillary systems i.e., PACS and Document Management. Charged with resolving general IT issues within the Access Center environment by ensuring center teams are following correct issue resolution protocols. Responsible for assisting new center set-up and maintenance of all IT and phone systems.

Essential Duties & Responsibilities 

  • Provide direct technical support to team members and centers on IT related issues to ensure the silent running of IT systems
  • Directly support NextGen issue resolution and user setup
  • Peripheral support of PACS related application issues and implementations.
  • New center set-up and maintenance of IT systems
  • Assist in the creation of documentation regarding EHR system usage





Minimum of 2 (2) years’ IT management experience required
Demonstrated expertise in EHR technology 
Familiarity with User setup utilizing Microsoft AD
Expert-level computer skills and proficiency in MS Excel, MS Word, PowerPoint, and Outlook required

Healthcare Experience preferred
Experience in Service Delivery and application support for large organizations desirable
Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
Demonstrated ability to work well with cross-functional groups
Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels of the company
Approachable and open
Demonstrated ability to communicate difficult or sensitive information tactfully 
Demonstrated commitment to customer service; proactively communicate and respond promptly to teammate or stakeholder needs
Exceptional client relationship management and ability to influence others
Demonstrated ability to work in a team and to foster a positive work environment; willingness to assist teammates in order to achieve departmental goals
Demonstrated ability to deal with resolving multiple problem issues concurrently, meet deadlines, and adjust priorities appropriately in an evolving work environment with shifting time frames; self-starter with high degree of initiative, urgency, and follow through 

Travel: 20%


Nights/Weekends: 10%

About Information Technology

The Information Technology Department designs, develops and maintains software programs required to keep DaVita on the leading edge of medical technology. DaVita's Information Technology Department has both clinic facing and non-clinic facing subgroups that provide our clinician teammates the tools to provide quality patient care. DaVita IT utilizes designers, developers, system architects, project managers, application architects, nurses, trainers and many more professionals to incorporate the technology needs of our clinicians, business and physician customers.


Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply. 
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WARNING: Job Recruitment Scam Notice
Please note that DaVita Careers has been made aware of a phishing, job recruitment scam in which third parties are fraudulently representing themselves as recruiters of our company.  These scammers are posting fake DaVita job openings and communicating with job candidates in an effort to obtain personal information and money.  Please follow link to learn more about this scam.


Learn More: http://careers.davita.com/JobRecruitmentScamNotice

DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. 

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.
DaVita will consider qualified applicants who have criminal histories in a manner consistent with the law.

Position Summary

  • Job Title: IT Service Delivery Specialist
  • Job Function: Information Technology
  • Location: Three Hawthorne Parkway, Vernon Hills, Illinois