DaVita Careers

Strategic Programs and Operations Senior Analyst

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Position Description

Nurses are crucial to excellent patient care.  Therefore, being able to hire the best nurses and retain them is a critical business issue. DaVita has a dedicated focus on improving the professional practice, growth, and development of our nurses and as such, is investing in a technology platform (learning, development, engagement, & recognition) to deliver and scale best-in-class development, engagement and social tools. The platform is scalable to other key populations across the enterprise.

The primary function of this position will oversee the functional design, development, and implementation of our cutting edge nurse portal (a learning, reward, and recognition platform). Upon completion of design and implementation, this position will provide daily production support for the portal, second level support/point of escalation for issues, and help identify potential opportunities to expand functionality or to other populations within DaVita. Long term, this position will help identify other ways to scale and utilize the platform beyond nursing (e.g. an enterprise reward & recognition platform, development portal for FAs, etc). 
The primary focus of this position will be to capture business and technical requirements of the platform and work with the team to help drive clarity around the system functionality, prioritize, and resolve any technical conflicts or issues.
Status quo” doesn’t cut it at DaVita, so bring your passion for seeking out and using feedback, observations, and data to fine tune short-term tactics and achieve long-term objectives. This position reports to the Senior Director of People Services Operations.
Essential Duties & Responsibilities
Drive planning and execution of new IT system implementation
  • Prioritize and create focus on getting the right stuff done (Organize, execute, and problem solve as necessary) with significant accountability and ownership
  • Assist in identifying organizational needs and requirements
  • Creation of functional design documents -- Define and document system requirements with strategic partners,  stakeholders, and vendors
  • Support coordination and facilitating all interactions including kick-off meetings, design sessions, and testing sessions both pre- and post- implementation.
  • Provide regular status updates and reports to management and stakeholders including but not limited to internal status meeting notes and action items
  • Develop and maintain functional/user documentation
  • Drive requirement validation and verification
  • Oversight of vendor  activities related to configuration of Business Processes or system components
  • Development of testing scripts and execution of testing
  • Troubleshooting issues and delivering solutions
  • Security maintenance
  • Develop and maintain functional/user documentation
  • Data analysis for accuracy and comparisons
  • Re-engineering and development of processes
Long Term: Provide daily production support and issue resolution
  • Assist in identifying organizational needs and system requirements
  • 2nd level support of system issues, troubleshooting issues and solving escalated items
  • Data auditing for accuracy
  • Support/troubleshoot integrations between nurse portal and other systems
  • Security maintenance including creation of new security roles
  • Cross-departmental support- support all departments that utilize our HR systems
  • Update content on portal as needed
  • Act as a liaison between end users, functional teams and IT
  • Liaison with the Teammate Support Center to address issues and assist with training
  • Strive for continuous improvement, use program feedback and data to analyze performance, and make recommendations to advance programs
Here is what you can expect when you join our Village: 
  • A "community first, company second" culture based on Core Values that really matter.
  • Clinical outcomes consistently ranked above the national average.
  • Award-winning education and training across multiple career paths to help you reach your potential.
  • Performance-based rewards based on stellar individual and team contributions.
  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.    


Minimum Qualifications
  • Bachelor’s degree in Business Administration or a related degree program
  • 1 year HCM experience (preferably Workday or PeopleSoft)
  • 2 years HRIS experience preferred (or other SaaS Experience)
  • Intermediate/Advanced MS Excel Skills
  • Excellent communication skills (proactive communication of priorities, status, issues, etc.)
  • Ability to build strong relationships across cross-functional teams
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply. 
To learn more about our Village and the world of dialysis, click here.

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WARNING: Job Recruitment Scam Notice
Please note that DaVita Careers has been made aware of a phishing, job recruitment scam in which third parties are fraudulently representing themselves as recruiters of our company.  These scammers are posting fake DaVita job openings and communicating with job candidates in an effort to obtain personal information and money.  Please follow link to learn more about this scam.

Learn More: http://careers.davita.com/JobRecruitmentScamNotice 


DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. 


We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.


DaVita will consider qualified applicants who have criminal histories in a manner consistent with the law.

Position Summary

  • Job Title: Strategic Programs and Operations Senior Analyst
  • Job Function: Other - Corporate Office
  • Location: 2000 16th Street, Denver, Colorado