DaVita Careers

Divisional Operations Coordinator

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Position Description

DIVISIONAL COORDINATOR 
This position provides a variety of comprehensive administrative and support duties to a Divisional Vice President and requires a diverse range of skills and thorough knowledge of organizational policies and procedures. 

SUPERVISORY RESPONSIBILITIES: No 

ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.
 • Provide administrative secretarial support for Divisional Vice President (DVP) 
o Compose and edit correspondence and memos from dictation, written, and verbal direction o Manage confidential and non-routine information with absolute confidentiality 
o Prepare, transcribe, compose, type, edit and distribute agendas and minutes of meetings as needed or requested 
o Review mail, determine level of priority, and process accordingly 
o Coordinate DVP’s electronic calendar and coordinate meetings with Regional Operation Directors, Facility Administrators, and corporate teammates 
o Make travel arrangements as requested 
o Reconcile and track expense reports for DVP 
o Create and/or assist with creating presentations as requested or needed 
o Act as facility and customer liaison for DVP, fielding calls and responding to needs within scope of assigned responsibilities 
o Coordinate and arrange conference calls and gather data as requested for calls 
• Prepare or assist with the preparation of scheduled and ad hoc statistical and narrative reports; perform basic information gathering and analysis as directed and in accordance with pre-established procedures 
• Respond confidently, courteously, knowledgeably, and professionally to internal and external phone calls and office visits including company leadership, senior managers, teammates, and customers, exhibiting a “can do” customer service attitude 
• Schedule and coordinate meetings, events, training sessions, interviews, appointments, and travel arrangements as required 
• Establish, maintain, and update files, databases, records and other documents 
• Proactively monitor and request office supplies and equipment needs 
• Prepare weekly and monthly divisional metric reports; gather data as needed
• Obtain and track monthly Medical Director fee invoices 
• Coordinate the collection of and report information requests from the corporate office 
• Pull monthly division census data and send to appropriate departments 
• Other duties as assigned including but not limited to: 
o Coordinate and team meetings as requested; attend education activities, inservices, and team meetings 
o Handle special projects on an as-needed and sometimes urgent basis 
o Understand and comply with DaVita policies and procedures (including DaVita employment policies and procedures) as well as all state and federal regulations for patient care and services (CMS, HIPPA, OSHA, or other governing agencies including but not limited to Joint Commission) 
o Comply with state or federal regulations of the Injury Prevention and Safety Training Program 
o Able to work overtime with little or no notice 
• Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position 
• Travel required: Up to 10%

Qualifications

MINIMUM QUALIFICATIONS: (Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required): 
  • High school diploma or equivalent required 
  • Associate’s degree or professional secretarial certification preferred 
  • Minimum of three (3) years’ experience as administrative or executive assistant required 
  • Minimum typing speed of 60 wpm strongly preferred 
  • Basic proficiency and knowledge in Business Map, Geofinder Mapping Software, Expensable, Sidekick or Palm Pilot preferred 
  • Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required

ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION: 
  • Commitment to DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in every day performance and interactions
  • Excellent organizational skills with superior attention to detail and follow through 
  • Demonstrated ability to handle busy phones in a professional and courteous manner with all levels of the organization
  • Ability to learn new processes quickly 
  • Sound judgment, troubleshooting, and problem resolution skills 
  • Absolute confidentiality concerning information accessed required
  • Demonstrated ability to prioritize multiple, possibly conflicting priorities and projects with flexibility; ability to adapt to a changing work environment, work responsibilities
  • Self-motivated and self-directed; able and willing to take initiative while seeking guidance as appropriate from DVP 
  • Ability to research information, gather data, compile statistical information, and prepare reports 
  • Excellent interpersonal skills with strong relationship-building skills 
  • Professional conduct, attitude, and appearance 
  • Demonstrated expertise in written, interpersonal, and verbal communication skills including demonstrated competency in English language grammar, punctuation, and vocabulary 
  • Demonstrated commitment to exceptional customer service 
  • Demonstrated ability to work independently as well as a member of a team and to foster a positive work environment 

LANGUAGE SKILLS: Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position. 

VISION REQUIREMENTS; Vision adequate to perform essential duties and responsibilities of position. 

PHYSICAL DEMANDS: Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities: 
• Ability to lift minimum of 1 pound to a maximum of 15 pounds unassisted; able to sit for extended periods of time with some standing, sitting, stooping, walking, stretching, reaching; moderate range of body motions including continuous keyboarding (hand/finger dexterity). 
• Ability to handle high volume telephone work with clarity and efficiency (hearing/speaking). 

WORK ENVIRONMENT: Level III - Moderate noise (examples: business office with computers and printers, light traffic) No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions. Normal hazards associated with light business travel.

WARNING: Job Recruitment Scam Notice

Please note that DaVita Careers has been made aware of a phishing, job recruitment scam in which third parties are fraudulently representing themselves as recruiters of our company.  These scammers are posting fake DaVita job openings and communicating with job candidates in an effort to obtain personal information and money.  Please follow link to learn more about this scam.

Learn More: http://careers.davita.com/JobRecruitmentScamNotice

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DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. 

 
We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

DaVita will consider qualified applicants who have criminal histories in a manner consistent with the law.

Position Summary

  • Job Title: Divisional Operations Coordinator
  • Job Function: Administrative / Customer Service - Corporate Office
  • Location: 300 First Executive Ave, Suite B, St Peters, Missouri