Pharmacy Field Representative, Bilingual Preferred
Are you Service Oriented? Do you get a thrill from helping others? Are you seeking a meaningful career in healthcare where you can provide outstanding service to patients? If so, we may have the perfect opportunity for you as DaVita RX Pharmacy Services Representative.
DaVita Rx was created in 2005 to deliver prescription drugs to patients receiving care in DaVita dialysis clinics. Today DaVita Rx is the largest renal pharmacy in the U.S. Utilizing four high capacity pharmacy operations; we deliver on our promise of the highest levels of quality care and are committed to improving the lives of our patients. - We make it easier for patients to get their medications and follow their drug regimens. - We are looking for exceptional Pharmacy Field Representatives who deliver the best in customer (patient) service to join our fast growing Village.
The Pharmacy Field Representative is a field based teammate and is responsible for building and owning patient and teammate relationships in dialysis operations, typically across 20+ geographically dispersed dialysis facilities. -This position will require partnering with internal pharmacy partners to drive to excellent customer service levels, patient enrollment, retention objectives, and medication management.
Patients – Help patients improve access and adherence to drug regimens to achieve better clinical outcomes. - Understand patient complexities in order to educate and recommend pharmacy services to patients, and clinic teammates.
Relationships – Fosters relationships with patients, clinicians and key stake holders in order to deliver customer service excellence.
Communication -- Act as point-of-contact for clinical partners, providing effective communication with territory teammates. -Proactively identify patient needs to provide issue resolution in order to prevent patient defections and encourage refill management independently and in partnership with internal DaVita Rx teammates.
Data -- Analyze data to selectively determine high priority patient and facility engagement to optimize territory management and exceed business objectives.
Healthcare Knowledge – Stay up to date on DaVita Rx pharmacy services, DaVita Kidney Care operations, insurance and disease state knowledge.
Continuous Improvement -- Continuously identify and communicate opportunities for improvement to business process, policies and procedures
Core Values – We make them come to life every day in all of our activities: Integrity, Service Excellence, Team, Continuous Improvement, Accountability, Fulfillment and Fun
2-4 years of Outstanding! Customer Service work experience required.
Healthcare, pharmacy, or dialysis experience preferred
Pharmacy Tech Certification is a plus, but not required. Must be open to the self-study required to gain the Pharmacy Tech Certification, if the business requires.
Intermediate computer literacy
Requires the ability to travel up to 20+ dialysis clinics on a rotational basis across multiple patient shifts:
Requires some nights and weekends required based on nocturnal and fourth shift requirements at dialysis centers to meet customers, as well as evenings for physician education and facility teammate customer meetings when necessary.
In suburban locations, this will typically be day travel visiting multiple clinics in the territory and you will be home at most nights.
In more remote locations, travel could include more overnight stays, and air-flights in order to work the 20+ dialysis clinic territory.
All Pharmacy Field Reps are required to be able to travel overnight up to a week for training purposes and various corporate/regional functions throughout the year.
Requires Valid driver’s license in state of employment; driving record must meet insurance liability
High School Diploma required, Bachelor’s Degree preferred
Requires maintain mandatory immunizations required to work in a clinical setting
Highly prefer Spanish or Vietnamese bilingual skills
DaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.
DaVita will consider qualified applicants who have criminal histories in a manner consistent with the law.