This vital, patient-centric role features extensive interaction with Chronic Kidney Disease (CKD) patients and Kidney Smart Educators across the United States. Its main purpose is to provide insurance and employment education for Chronic Kidney Disease patients, with the objective of enhancing patient quality of life through education and advocacy. The Patient Advocate is a key member of the Kidney Smart-Patient Advocate team and works closely with other DaVita departments such as Kidney Smart Educators, Modality Educators, Field Operations, and the Insurance Management Team – providing excellent visibility and opportunity for career advancement.
The Patient Advocate must have the emotional maturity and professionalism to directly interact with patients and senior leadership, as well as the ability to work successfully with cross-functional DaVita teams. The Patient Advocate will help alleviate stress often associated with navigating complicated insurance coverage options and employment decisions for CKD patients. To be successful, the Patient Advocate must have strong experience in patient communications, an understanding of motivational interviewing and expert knowledge of commercial and government health insurance benefits.
1. Patient Education(75%) - Responsible for pt education while staying within established compliance parameters for the company and program. E.g.:
- Identifies and effectively communicates opportunities to better the insurance status of the patients, alleviating financial risk and burden
- Completes insurance assessments/evaluations for patients
- Advocates on behalf of patient in researching and resolving financial issues and insurance options with employer, insurance company or other applicable entities
- Acts as a liaison between patients, families, caregivers, clinical care team, other educators, and field leadership
- Works closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education and provides high-level of customer service to patients to ensure educational needs are met
2. Meetings(10%) - Participates in team reporting calls as necessary to discuss/vet patient education impacts. Attends team meetings, phone conferences, and trainings as needed.
3. Field Relationships(5%) - Builds and maintains relationships with field leadership (RODs, DVPs, FAs, SWs, Dietitian, Modality and Kidney Smart Educators) to emphasize and integrate education priorities. Partners with Kidney Smart Educators to work with available resources and utilize best practices to grow education awareness and program utilization.
4.Participates in ROPs/Village-wide special projects as needed(5%)
5. Other duties as assigned(5%)
*Possibility of working Saturday once or twice a month on an "as needed" basis.