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Pharmacy Field Representative

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Position Description

Pharmacy Field Representative

Are you Service Oriented?  Do you get a thrill from helping others?  Are you seeking a meaningful career in healthcare where you can provide outstanding service to patients?  If so, we may have the perfect opportunity for you as DaVita RX Pharmacy Services Representative.

DaVita Rx was created in 2005 to deliver prescription drugs to patients receiving care in DaVita dialysis clinics.  Today DaVita Rx is the largest renal pharmacy in the U.S. Utilizing four high capacity pharmacy operations; we deliver on our promise of the highest levels of quality care and are committed to improving the lives of our patients.  - We make it easier for patients to get their medications and follow their drug regimens.  - We are looking for exceptional Pharmacy Field Representatives who deliver the best in customer (patient) service to join our fast growing Village.

The Pharmacy Field Representative is a field based teammate and is responsible for building and owning patient and teammate relationships in dialysis operations, typically across 20+ geographically dispersed dialysis facilities.  -This position will require partnering with internal pharmacy partners to drive to excellent customer service levels, patient enrollment, retention objectives, and medication management.

  • Patients – Help patients improve access and adherence to drug regimens to achieve better clinical outcomes.  - Understand patient complexities in order to educate and recommend pharmacy services to patients, and clinic teammates.

  • Relationships – Fosters relationships with patients, clinicians and key stake holders in order to deliver customer service excellence.

  • Communication --­ Act as point-of-contact for clinical partners, providing effective communication with territory teammates.  -Proactively identify patient needs to provide issue resolution in order to prevent patient defections and encourage refill management independently and in partnership with internal DaVita Rx teammates.


  • Data -- Analyze data to selectively determine high priority patient and facility engagement to optimize territory management and exceed business objectives.


  • Healthcare Knowledge – Stay up to date on DaVita Rx pharmacy services, DaVita Kidney Care operations, insurance and disease state knowledge.


  • Continuous Improvement -- Continuously identify and communicate opportunities for improvement to business process, policies and procedures


  • Core Values – We make them come to life every day in all of our activities: Integrity, Service Excellence, Team, Continuous Improvement, Accountability, Fulfillment and Fun  

Here is what you can expect when you join our Village: 
  • A "community first, company second" culture based on Core Values that really matter.
  • Clinical outcomes consistently ranked above the national average.
  • Award-winning education and training across multiple career paths to help you reach your potential.
  • Performance-based rewards based on stellar individual and team contributions.
  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.    


The shining star for this role will have the following skills, experience and education:

  • 2-4 years of Outstanding! Customer Service work experience required.

  • Healthcare, pharmacy, or dialysis experience preferred

  • Pharmacy Tech Certification is a plus, but not required. Must be open to the self-study required to gain the Pharmacy Tech Certification, if the business requires.  

  • Intermediate computer literacy 

  • Requires the ability to travel up to 20+ dialysis clinics on a rotational basis across multiple patient shifts:

    • Requires some nights and weekends required based on nocturnal and fourth shift requirements at dialysis centers to meet customers, as well as evenings for physician education and facility teammate customer meetings when necessary.

    • In suburban locations, this will typically be day travel visiting multiple clinics in the territory and you will be home at most nights. 

    • In more remote locations, travel could include more overnight stays, and air-flights in order to work the 20+ dialysis clinic territory.  

    • All Pharmacy Field Reps are required to be able to travel overnight up to a week for training purposes and various corporate/regional functions throughout the year.  

  • Requires Valid driver’s license in state of employment; driving record must meet insurance liability

  • High School Diploma required, Bachelor’s Degree preferred

  • Requires maintain mandatory immunizations required to work in a clinical setting

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply. 
To learn more about our Village and the world of dialysis, click here.

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DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. 

Position Summary

  • Job Title: Pharmacy Field Representative
  • Job Function: Pharmacy
  • Location: 1234 LAKESHORE DR, Suite 100, Montgomery, Alabama