DaVita Careers

Admissions Specialist

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Position Description

  • GENERAL PURPOSOF THE JOB:

    Provide Contact Center-based support via phone, email, fax, and web to facilitate provision of services for those Guests who choose DaVita visiting or permanent dialysis; Provide information about DaVita’s services and educational materials; Actively contribute to the Guest Service Contact Center CRM knowledge databases; Actively learn from GSCC and contribute process improvement to the team; Live the DaVita way of Team. The position will provide support from arranging dialysis placements to providing information about dialysis treatment options (DaVita at Home, Peritoneal Dialysis, In-Center Self-Care, Nocturnal, as well as, traditional In-Center Hemodialysis). Position provides information about DaVita’s educational materials and services to DaVita Patients, teammates and non-DaVita guests, family members, and renal professionals. The position supports the community in the event of an emergency making emergency dialysis placements to calling patients and teammates during emergency events to make sure all are accounted for and safe. The position seeks feedback from our patients and center partners via telephone and e-mail surveys. Position contributes process improvement ideas to the team.

    SUPERVISORY RESPONSIBILITIES: No

    ESSENTIADUTIEAND RESPONSIBILITIES:

    • Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options
    • Request placement and/or respond to inquiries regarding treatment options via outbound calls, e-mail, and/or other designated contacts
    • Place outbound calls to contacts to schedule classes and conduct after-class follow-up contacts according to established procedures and follow-up mechanisms
    • Adhere to performance metrics and quality assurance call standards
    • Maintain data forms e-faxed from the field and enter in the appropriate database
    • Under the direction and supervision of the supervisor, develop and enhance processes to ensure effective growth within placements as well as treatment option modalities
    • Build positive relationships with DaVita teammates across the Village and provide customer service excellence
    • Achieve the metrics and goals set for the department
    • Work during expanded/non-traditional hours to serve patients and teammates (in different time zones)
    • Comply with all HIPAA regulations regarding patient information to assure confidentiality of patient health information (PHI)
    • Ability & willingness to learn about Kidney Disease and related topics
    • Excellent customer relationship and inter-company network building skills
    • First-class ‘Red Carpet’ customer-centered skills
    • Ability to empathize with Guests under stressful circumstances and yet remain operationally effective and focused on business goal
    • Organized multi-tasker with excellent time management and prioritization skills
    • Attention to accuracy of details and relentless follow-through with a curious and investigative inclination
    • Ability to proactively add knowledge gained to the CRM databases to improve processes and help refine procedures
    • Ability/willingness to work overtime
    • Ability to understand and follow GSCC and DaVita employment policies and procedures
    • Adherence to achieving the metrics and goals that are set for the department and
    • receptivity to constructive feedback and development
    • Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position
    • Liaises with DaVita teammates at other locations to provide customer service excellence
    • Perform other duties as assigned
    • Able and willing to work overtime as required
    • Understand and follow GSCC and DaVita teammate policies and procedures
     
    Here is what you can expect when you join our Village: 
    • A "community first, company second" culture based on Core Values that really matter.
    • Clinical outcomes consistently ranked above the national average.
    • Award-winning education and training across multiple career paths to help you reach your potential.
    • Performance-based rewards based on stellar individual and team contributions.
    • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
    • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.    

Qualifications

Educationlicensescertifications, and experiencrequired to fulfill the essential dutiesincludcomputer skills as required):

High School diploma or equivalent required

Minimum of 6 months’ related experience required

Data entry speed of 25-40 keystrokeper minute required

Basic computer skills and proficiency in MicrosofExceand Access

Intermediate computeskills and proficiency in Microsoft Worand Outlook

ESSENTIABEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIPOSITION:

 

Commitment to DaVita’s values of ServicExcellenceIntegrity, TeamContinuouImprovement, Accountability, Fulfillmenand Fun with abilittdemonstrate those positiveland proactively to patients, co-workers, management, physiciansand/or vendors in everdaperformance and interactions

Ability and willingness to learn required programs

Organizemulti-tasker with excellent time managemenand prioritization skills

Ability and desire to provide excellencustomeservice and build rapport with clients and teammates associated with the program

Excellencustomer relationship and inter-compannetwork building skills

Supercustomer-centered communication including professional, courteous, prompt phone, e-mail, scheduling and fax responses.

 

Abilitto empathize with patients, patient’s family members, care-givers, customers, and teammates under stressfucircumstanceand remain focused on business goal

Attention to accuracy of details and relentless follow-through

 

Ability to proactively use knowledge gainetimprove processes anhelp refine procedures

Receptive to constructive feedbacand development

LANGUAGE SKILLS:

Fluent in the written anverbal skills necessary tperform successfully the essential functions, duties, and responsibilities of the position.

VISION REQUIREMENTS.

Vision adequate to perforthe essential dutieand responsibilities of position including repetitive use of computemonitor.

PHYSICAL DEMANDS

Physical requirements cavary. These must be reviewed with management. However, in general, thposition requires the following physical activities:

  Ability to lifminimum of 1 pound to a maximum of 15 pounds unassisted anable to perforextended periods of sitting with some standing, stooping, walking, stretching, reaching, lifting, and moderate range of body motions.

 

   Ability to use computekeyboaranperipherals to accomplish requiretasks in a timely manner is a core requirement of this position.

Ability to use telephonfor extended periods of time easily aneffectively.

WORK ENVIRONMENT

Level II- Moderate noise (examples: business office with computers anprinters, light trafficNo required tasks involve greater exposure tblood, body fluids or tissuethan would be encountered by a visitor. The normal work routine involves no exposure tblood, body fluids or other hazardous conditions. 
 
 
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
 
Why wait? Explore a career with DaVita today.
 
Go to http://careers.davita.com to learn more or apply. 
  
To learn more about our Village and the world of dialysis, click here.

Follow us on Facebook and LinkedIn
 
 
 

 

DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. 

 

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

Position Summary

  • Job Title: Admissions Specialist
  • Job Function: Other - Corporate Office
  • Location: 2476 Swedesford Rd, STE 150, Malvern, Pennsylvania