DaVita Careers

Director of Business Service Transition

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Position Description

General Purpose of the Job

The Director – Business Services Transition facilitate a wide array of strategic and operational projects that reside in the Group Vice President’s lane. Projects are related to creating, implementing and driving to results around standardizing operational and risk mitigation processes. Topics will likely involve:

·         Supporting the business in new process design and implementation

·         Operationalizing strategies across DaVita Medical Group, Kidney Care, and International

·         Implementing large-scale operating and support model changes to reduce risk, drive efficiencies and increase effectiveness

·         Ensuring that key metrics are defined, developed, and tracked; and that improvements result in a positive, sustainable impact for the enterprise

The Director will develop and lead a team of highly motivated individuals with management consulting, project management and other similar experiences, and is expected to effectively manage individual work streams and communicate recommendations to business unit leads and senior executives.      

This role provides excellent exposure to the DaVita executive level team.

No Brag, Just Fact! 

Over the last decade, we set out to be the world's greatest dialysis company, and over the next decade, we're poised to build the greatest healthcare community the world has ever seen. When you join the DaVita Village, you're joining a winning team. Through our commitment to training, growth and quality, we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally. 

Responsibilities include, but are not limited to:

·         Ensure new business services have a completely developed support model, including processes, service/operating level agreements, key performance indicators, metrics, and continuous improvement plans.

·         Represent the business and partner with the technology teams to develop robust solutions and exemplary processes.

·         Partner with Business Owners, Project Managers, Managed Services Partners, and Operations teams to ensure that projects are delivered in alignment with operational readiness plans.

·         Analyze and diplomatically challenge new and existing processes and solutions.

·         Utilize and embed good project management practices in all projects.

·         Build and lead Project Management Office that is right sized for the business, with a focus on efficiency and effectiveness with minimal administrative overhead. 

·         Work with the project management teams to develop appropriate gates within the development/delivery frameworks to ensure an effective transfer to operations.

·         Capability to handle multiple projects and teams simultaneously.

·         Ensure that 3rd party contracts contain an agreed upon support model which aligns with business objectives and is backed with SLAs managed through regular service reviews.

·         Partner with the security, compliance, and business continuity teams to ensure their requirements have been met as part of the operational readiness plan.

·         Represent the business team at project meetings to define and implement service acceptance criteria for both new and changing services.

·         Continually review existing business services for process/efficiency improvement opportunities.

·         Liaise with technical SMEs and business owners to ensure end-to-end business service requirements are met.

·         Ensure all operational support documentation is completed to a high standard by all relevant Design and Service Transition functions.

·         Develop and implement growth strategies across Kidney Care, International, Healthcare Partners and Strategic Business Units.

·         Develop strategies for integrated care business model development.

·         Introduction and incubation of disruptive medical technologies. 

Here is what you can expect when you join our Village: 
  • A "community first, company second" culture based on Core Values that really matter.
  • Clinical outcomes consistently ranked above the national average.
  • Award-winning education and training across multiple career paths to help you reach your potential.
  • Performance-based rewards based on stellar individual and team contributions.
  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.    


Extensive knowledge of ITIL and SDLC frameworks
Ability to analyze complex business and technology processes
Understanding of project management methodologies/tools and development of technology lifecycles
Strong technology and process background
Excellent listener, who translates customer needs into operational applications
Ability to successfully lead and motivate a team of professionals, both employed staff and third-party consultants

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply. 
To learn more about our Village and the world of dialysis, click here.

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WARNING: Job Recruitment Scam Notice
Please note that DaVita Careers has been made aware of a phishing, job recruitment scam in which third parties are fraudulently representing themselves as recruiters of our company.  These scammers are posting fake DaVita job openings and communicating with job candidates in an effort to obtain personal information and money.  Please follow link to learn more about this scam.

Learn More: http://careers.davita.com/JobRecruitmentScamNotice


DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. 

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.
DaVita will consider qualified applicants who have criminal histories in a manner consistent with the law.

Position Summary

  • Job Title: Director of Business Service Transition
  • Job Function: Other - Corporate Office
  • Location: 2000 16th Street, Denver, Colorado