DaVita Careers

Service Desk Specialist - Physician Support

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Position Description

Due to growth and internal promotions our team is looking to bring on a new Service Desk Specialist in our Brentwood, TN Headquarters. The right person has the ability solve advanced IT problems in a timely manner, document known issues and solutions, work with project teams to gather product and process knowledge, and escalate (when necessary) to minimize computer downtime for DaVita’s physicians and doctors. This is an over-the-phone, IT Technical Support position that includes, but is not limited to, supporting desktop applications and programs, network troubleshooting, and clinical application support.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Using advanced IT Knowledge, tools and problem solving skills, determine, diagnose and solve computer-related issues
  • Provide on-call support as scheduled during non-business hours
  • Log and document trouble-shooting steps taken, and solutions applied, in a manner consistent with current knowledgebase practices
  • Communicate with customers, providing status updates and follow-up to ensure satisfaction
  • Complete additional tasks and projects as assigned by Service Desk leadership
  • Support various hardware and software troubleshooting for our Physicians

Here is what you can expect when you join our Village:

  • A "community first, company second" culture based on Core Values that really matter.
  • Clinical outcomes consistently ranked above the national average.
  • Award-winning education and training across multiple career paths to help you reach your potential.
  • Performance-based rewards based on stellar individual and team contributions.
  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.    

Qualifications

  • Associate’s degree from an accredited university preferred
  • A combination of experience and/or technical certifications may be considered in lieu of the educational requirements
  • Knowledge of computer, printer, and network troubleshooting and installation procedures
  • Ability to diagnose and troubleshoot Microsoft products
  • Ability to work evenings, weekend, and holiday coverage as needed and scheduled
  • Ability to travel up to 5%
  • Ability to deal with confidential information and/or issues using discretion and judgment

About Information Technology

 

The Information Technology Department designs, develops and maintains software programs required to keep DaVita on the leading edge of medical technology. DaVita's Information Technology Department has both clinic facing and non-clinic facing subgroups that provide our clinician teammates the tools to provide quality patient care. DaVita IT utilizes designers, developers, system architects, project managers, application architects, nurses, trainers and many more professionals to incorporate the technology needs of our clinicians, business and physician customers.


Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

 

Why wait? Explore a career with DaVita today.

 

Go to http://careers.davita.com to learn more or apply. 

  

To learn more about our Village and the world of dialysis, click here.

 

 

 

WARNING: Job Recruitment Scam Notice

Learn More: http://careers.davita.com/JobRecruitmentScamNotice

DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. 

 

 

DaVita will consider qualified applicants who have criminal histories in a manner consistent with the law.

 

Position Summary

  • Job Title: Service Desk Specialist - Physician Support
  • Job Function: Information Technology
  • Location: 5200 Virginia Way, Brentwood, Tennessee